Management is considering a reorganization of sales regions and
plans to allow employees to live and working in their respective
sales territories throughout the United States, However, the vice
president of sales wants the regionally-dispersed agents to
participate in weekly sales meeting. Which type of teams should
be organized?
Cross-functional teams
Virtual teams
Quality teams
Self-managed teams
- Correct Answer - Virtual teams
What is the optimal method for maximizing team member
participation in a global meeting?
Unilateral communication techniques
Hard copy messaging
E-mail
Video conferencing technology
- Correct Answer - Video conferencing technology
,A newly-formed team is struggling to become productive but
cannot decide who should do what. How should the team leader
attempt to resolve the problem?
Research the problem and impose a solution without argument
Disband the problem and impose a solution without argument
Coach the team through the difficulty
Resign as team leader
- Correct Answer - Coach the team through the difficulty
Which option defines organizational culture?
- Correct Answer - A shared system of meanings that is unique
to the organization
Which attributes are included in the seven primary characteristics
that define an organizations culture?
Aggressiveness, competitive focus, innovation
Political attitude, attention to detail, team orientation
Attention to detail, innovation and risk taking, people orientation
Team orientation, political orientation, people orientation
- Correct Answer - Attention to detail, innovation and risk taking,
people orientation
,What is one of the forces that plays a particularly important role in
sustaining an organizations culture? - Correct Answer -
Socialization process
How can an organization transmit its culture to its employees?
- Correct Answer - By using material symbols and specific
language
When is organizational culture considered dysfunctional?
- Correct Answer - When cultural incompatibility deters making
acquisitions or mergers
What is an advantage of a strong organizational culture?
- Correct Answer - The company has low employee turnover
How might charismatic leader work to increase performance in an
organization?
Avoid unconventional behavior
Articulate an appealing vision
Issue a memo calling for increased effort
Demonstrate Type A behavior.
- Correct Answer - Articulate an appealing vision
, Which contingency theory of leadership proposes that early in the
interaction between a leader and a given follower the leader
implicitly categorizes the follower as an "in" or an "out"?
Path-Goal theory
Leader-member exchange theory
Situational leadership theory
Leader-participation model
- Correct Answer - Leader-member exchange theory
What is a characteristic employed by transformation leaders?
Practices management by exception
Provides vision and sense of mission and gains trust
Contracts exchange of rewards for efforts
Intervenes only if performance standards are not met
- Correct Answer - Provides vision and sense of mission and
gains trust
Which approach might be used to mentor a less-experienced
employee?
Coaching and threatening
Refereeing and counseling
Threatening and sponsorship
Counseling and sponsorship
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