Service Certification Review Exam Questions And Answers Guaranteed Solutions.
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Course
RP.
Institution
RP.
3010 - Appointments - correct answer Create, modify delete appointments
(Appt/Rcpt in IGNITE)
Enter Customer & Vehicle info for appt
Lines 1-7 to search
S/ last name to search for customers with a VIN
-Appointment Log: Line 15
-Appointment Display...
IGNITE: Service (specs) > Functions > Tech/Advisor Information OR Names Application > Employee tab >
F5
-pay rate pulls from Accounting
-whether tech is hourly or flat rate
-Termination/Leave Date
-tech pay rate exceptions
-certifications
-eligibility for RFID walk-ins
-VLR can be adjusted in cost section only (3622 for everything else)
3078 - Model Maintenance Codes - correct answer Set up codes that identify
groups of models with similar service needs and maintenance schedules
-linked to specific vehicles and op codes
-all dealerships have at least 1 MMC for their primary make (Ex. CVZZ; Z > All years, All models)
3079 - Service Campaigns - correct answer Campaign: manufacturer initiatives
that identify a potential problem with a vehicle, the manufacturer contacts customer to do to dealership
to fix the problem at no cost to customer
-set up, review, change factory recall campaign info
-ERA system validates VIN against all outstanding campaigns during appointments, repair order creation,
and when running campaign reports
3080 - Manufacturer Op Codes - correct answer Link service op codes to
specific manufacturer op codes
-links and de-links manufacturer op codes from the data exchange app to the ERA op codes
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