DEVOTED CERTIFICATION 24 ALREADY RATED A+
Customer Interaction Scenarios
1. Mrs. Carson's Inquiry: - Customer Concern: Mrs. Carson, who is often confused about her health plan and the healthcare
system, asks Joyce, her Devoted Sales Agent, for assistance. - Joyce's Response: "As your Devoted ...
- Customer Concern: Mrs. Carson, who is often confused about her health plan and the healthcare
system, asks Joyce, her Devoted Sales Agent, for assistance.
- Joyce's Response: "As your Devoted Sales Agent, you can always call me with questions. Additionally,
Devoted has a dedicated Guide Team focused on simplifying your healthcare experience. They will reach
out to you periodically, and you can always call them with questions. They want to hear from you."
2. Luis's Options with Full Low-Income Subsidy (LIS):
- Agent Statement: Wayne informs Luis that, since he receives the full low-income subsidy (LIS) from
SSA or the Federal government, he would not have to pay the premium on the Devoted Health
Select/Prime/Premium plans, which may best suit his needs.
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Devoted Health Guide Team
- Composition: The Devoted Health Guides consist of a team of clinical and service professionals who
collaborate to support each member.
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Agent Event Registration
- Event Registration Requirement: Agents must register informal or educational events with Devoted
Health at least 7 days in advance.
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, Devoted Health's Core Ingredients
- Core Ingredients:
- Newer Medicare Advantage (MA) plan
- Technology platform
- Strong provider partnerships
- Devoted Guides
- Devoted Medical Group
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Model of Care
- Main Component: The main component of Devoted Health’s model of care encompasses all of these
options.
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Sales Presentation Guidelines
1. Mr. Finn's Sales Presentation:
- Food Provision: Mr. Finn can provide light refreshments or snacks for his guests during a sales
presentation.
2. Plan Options Offered by Devoted Health:
- Plan Types:
- HMO
- PPO
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