100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298) $2.50   Add to cart

Exam (elaborations)

MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)

 9 views  0 purchase
  • Course
  • Institution
  • Book

MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)

Preview 3 out of 22  pages

  • August 29, 2024
  • 22
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
avatar-seller
,MNO2609 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024 (347298) - DUE 2024 ; 100%
TRUSTED Complete, trusted solutions and
explanations
QUESTION 1 1.1 Quality starts with understanding customer
needs and ends when those needs are satisfied. In view of this
statement, explains quality. 1.2 A development of quality
concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer
loyalty can provide several commercial advantages. Describe
commercial advantages. 1.3 There are various techniques that
can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate. 1.4 The
management of a firm may think that their scale of operations
is not sufficiently large that that their resources to implement
Total Quality Management (TQM). What questions may be
considered relevant to ask? 1.5 The Describe the vehicle to
achieve excellence in leadership. 1.6 The culture of an
organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and
objectives can be summarize that believe. 1.8 The mission
statement is stated all the statement. Explain it. 1.9 The mission
and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI).
Describe the task of the sponsor. 10. If quality takes care of all
the aspects of the customer’s requirement, including cost,

, production, safety and easy use, then designing must take care
of certain aspect Describe them. MAY/JUNE 2024
1.1 Quality Explanation:
 Definition of Quality:
o Quality refers to the degree to which a product or
service meets or exceeds customer expectations. It is
a measure of excellence and the extent to which
specific requirements are fulfilled.
 Understanding Customer Needs:
o Quality begins with a thorough understanding of what
customers need and expect from a product or service.
This involves market research, customer feedback,
and analysis of customer behavior.
 Satisfaction of Customer Needs:
o Quality is only achieved when the product or service
satisfies those identified needs. This means delivering
a product that not only meets the functional
requirements but also offers reliability, durability, and
value.
1.2 Commercial Advantages of Customer Loyalty:
 Increased Revenue:
o Loyal customers tend to make repeat purchases,
leading to a steady revenue stream. They may also be

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Novaace1. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $2.50. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64438 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$2.50
  • (0)
  Add to cart