, vthe vfacility vneat vand vclean vsends vthe vmessage vto vthe vveterinary vteam vand
vclients vthat vyou vwant vthem vto vbe vas vcomfortable vas vpossible.
Question v8: vA vclient vis vonly vlikely vto vexhibit vshock vat vthe vdeath vof va vpet vif
vthe vpet's vdeath vwas vunexpected. v- vCorrect v vAnswer v- vFALSE v- vShock vis va
vloss vof vemotion vthat va vperson vfeels vafter vthe vdeath vof va vpet, vwhether vit
vwas vsudden vor vnot.
Question v9: vThe vveterinarian vis vholding va vstaff vmeeting vto vexplain vsome vnew
vsafety vprocedures vthat vhave vbeen vmandated vby vthe vstate. vAfter vpassing vout
vsome vdocuments vthat vexplain vthe vchanges, vshe vverbally vexplains vwhat vto vdo
vwhile vsimultaneously vdemonstrating vthe vprocess vshe vis vdescribing. vWhat
vshould vyou vdo vto vprovide vher vwith vnonverbal vfeedback vthat vindicates vyou
vunderstand vthe vmessage vshe vis vsending? v- vCorrect v vAnswer v- vNOD vYOUR
vHEAD vAS vYOU vWATCH vWHAT vSHE vIS vDOING v- vNodding vyour vhead vis va
vform vof vnonverbal vcommunication vthat vindicates vthat vyou vunderstand vwhat vis
vbeing vsaid, vand vdoing vthis vwhile vthe vveterinarian vis vspeaking vprovides vher
vwith vimmediate vfeedback vthat vindicates vthat vshe vhas vbeen vsuccessful vin
vrelaying vher vmessage.
Question v10: vThe vhead vveterinarian vat vyour vveterinary vfacility vis vDr. vAngela
vCrandall. vYou vhave vspoken vwith vher vwife, vRafaela vMartinez, van vattorney,
vbriefly von vthe vphone vseveral vtimes, vbut vdo vnot vhave va vpersonal vrelationship
vwith vher. vOne vday, vthe vveterinarian's vwife vbrings vher vdog vin vfor vits vannual
vphysical vexamination. vWhat vname vshould vyou vuse vwhen vaddressing vher? v-
vCorrect v vAnswer v- vMS. vMARTINEZ v- vYou vshould valways vaddress vpeople
vwith vprofessionalism. vIn vthis vcase, vyou vshould vaddress vthe vveterinarian's vwife
vas vMs. vMartinez vbecause vyou vdo vnot vhave va vpersonal vrelationship vwith vher,
vso vyou vshould vnot vaddress vher vby vher vfirst vname, vand vyou vknow vthat vshe
vand vher vwife vuse vdifferent vlast vnames, vso vit vwould vbe vinappropriate vto vcall
vher vMrs. vCrandall.
Question v11: vControlled vsubstances vare vstored von vopen vshelves vin vthe
vveterinary vpharmacy, valongside vthe vother vmedications vstocked vby vthe vfacility.
v- vCorrect v vAnswer v- vFALSE v- vControlled vsubstances vmust vbe vkept vin va
vlocked vcabinet vby vlaw.
Question v12: vA vveterinarian vcan vrefuse vto vprovide vemergency vtreatment vto van
vestablished vpatient vif vthe vclient vhas vnot vyet vpaid vthe vbill vfor vthe vpatient's
vlast vappointment. v- vCorrect v vAnswer v- vFALSE v- vIf vthe vanimal vis van
vestablished vpatient, vthen va vVCPR vexists, vwhich vmeans vthat vthe vveterinarian
vis vobligated vto vprovide vmedical vcare, vincluding vemergency vservices, vto vthe
vpatient.
Question v13: vIf va vlaw vis vbased von va vjudge's vdecision vin va vcourt vcase, vit vis
vconsidered vwhich vtype vof vlaw? v- vCorrect v vAnswer v- vCOMMON vLAW v-
vCommon vlaw vis vbased von va vcourt vand vjudge's vdecision.
Question v14: vThe vveterinarian vcannot vrefuse vto vtreat van vanimal vafter vthe
vVCPR vhas vbeen vestablished. v- vCorrect v vAnswer v- vTRUE v- vOnce vthe
vveterinarian vhas vbegun vthe vVCPR, vhe vor vshe vis vthen vresponsible vfor
vcontinuing vthe vstandard vof vcare vfor vthe vpatient.
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