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USPS Exam 421 2024 Questions And Answers
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USPS Exam 421 2024 Questions AndAnswers
Sales & Services Distribution Associate (SSDA) - correct answer
✅Performs many of the same duties of an SSA; however, they also
support the back office distribution functions.
Lobby Assistant - correct answer ✅Helps customers with package pick-
ups identify mailing needs, ensures customers complete required forms
before they reach the window, and answers customer questions.
Lead Sales & Services Associate (LSSA) - correct answer ✅Maintains a
comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. Provides technical
guidance to retail employees assigned to the unit, informing them of
changes or clarifications in policies, procedures, operations, or
regulations.
Postmaster/Manager - correct answer ✅Business leaders and
community anchors that make local contacts the postal service needs to
increase its share of the shipping maket.
Sales & Services Associate (SSA) - correct answer ✅Your teammates.
You support each other by ensuring the correct processes are followed
and customer needs are met, as well as educate customers on our
products and services.
,USPS Exam 421 2024 Questions And
Answers
Supervisor - correct answer ✅Responsible for managing post office
day-to-day operations and ensuring that employees are properly
trained and well-informed.
A customer needs an item to arrive "as soon as possible," what is the
best service for them? - correct answer ✅Priority Mail Express (PME)
A customer states: "Delivery in the next few days would be fine." What
is the best service for them? - correct answer ✅Priority Mail Express
(PME) or Priority Mail (PM)
A customer states: "I am not in a hurry, just give me the cheapest rate."
What is the best service for them? - correct answer ✅Ground
Advantage (GA)
Postal Service employees operate under a mandate to protect and
preserve the mail placed in its: - correct answer ✅Custody
A violation of the security and sanctity of the mail is: - correct answer
✅Failing to deliver the mail
The first opportunity for a Sales & Services Associate (SSA) to start the
customer experience on a positive note is to: - correct answer
✅Deliver a first impression
,USPS Exam 421 2024 Questions And
Answers
The type of communication that can enhance or contradict messages is:
- correct answer ✅Non-verbal Communication.
The approach a Sales & Services Associate (SSA) can use to engage our
customers and ensure their needs are met is: - correct answer
✅A+G.I.S.T.
Why is maintaining the security and sanctity of the mail one of the core
responsibilities of the postal service? - correct answer ✅Instills
customer confidence
Successful sales transactions occur when the Sales & Services Associate
(SSA): - correct answer ✅Makes an informal mutual decision with the
customer on products/services
What is the most positive way to impact customer perception of the
Post Office? - correct answer ✅Provide world-class customer service
The US Postal Service is the only delivery service that reaches: - correct
answer ✅Every address in the nation six days a week
An organized workstation creates a more ____ workplace. - correct
answer ✅Efficient
, USPS Exam 421 2024 Questions And
Answers
How a Sales & Services Associate (SSA) conducts themselves on the job
affects the: - correct answer ✅Postal brand
An active listening technique used to create a successful transaction is
called: - correct answer ✅Clarifying
One of the first things a customer notices about a Sales & Services
Associate (SSA) is their: - correct answer ✅Personal appearance
The primary law enforcement for the US Postal Service is the: - correct
answer ✅US Postal Inspection Service
You must have what ability when building customer relationships? -
correct answer ✅Ability to adapt
What is the first step in the G.I.S.T. sales process? - correct answer
✅Greet
What skill do you need to build a comfortable rapport with customers? -
correct answer ✅Ability to communicate
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