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Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers 2024/2025
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Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers 2024/2025
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Lenovo Warranty Service Authorization Exam(RWST016) Questions and Answers
2024/2025
1. Which of the following shows the list of components that m
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ust be removed before servicing the LCD panel?: Hardware Mai
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ntenance Manual (HMM) s s
2. What is electrostatic discharge?: The sudden flow of static c
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harge from an object with a higher charge to an object with a lower
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s charge.
3. One key aspect of exceptional customer service is
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.: In- volving the customer in the solution process
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4. A technician is about to open a desktop PC to replace a vide
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o card. He shuts down the computer, opens it, grounds himsel
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f with the ESD wrist strap, and begins to open the case. Which
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step did the technician forget to do?: Disconnect the power cabl
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e
5. What is the Bootable Generator used for?: To create b
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ootable diagnostics in s s
Windows and Linux. s s
6. How do you enter BIOS Setup?: Continually tap F1 during s
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ystem boot s
, 7. What are the two major different types of memory modules t
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hat will be found across Lenovo systems?: DIMMs and SO-
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s DIMMs
8. Which Lenovo diagnostic tool is best for blue screen errors, sl
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ow operating systems, and regular hardware scans?: Lenovo
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Vantage
9. Where is RAM installed?: Memory sockets on Motherboard
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10. Which of the following statements are true about replac
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ing the thermal compound on a laptop?: Spread the thermal
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compound until the entire surface is covered.
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11. What does PCIe stand for?: Peripheral Component I
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nterconnect Express s
12. What can you do to ensure that you do not forget how the ca
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bles are installed before you service a system?: Take a photogr
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aph
13. If you don't have a field kit handy, constantly touching which c
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omponents in the chassis will give you zero potential for ESD?
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(select all that apply): - Power Supply Case
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Bare metal on the inside of the chassis
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14. Lenovo diagnostic tools are available as a s s s s s s s
or a down- loadable package.: Bootable
s s s s s
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