Exam (elaborations)
RWST016 Exam Study Guide 2024
- Course
- Institution
RWST016 Exam Study Guide 2024
[Show more]
Content preview
RWST016 Exam Study Guide 20241. Our mainstream products include: ThinkPad & ThinkCentre
s s s s s s
2. The Lenovo Brand Strategy is about being: Unexpected and enabling progressin i
s s s s s s s s s s s s
nteresting ways s
OR
Formulaic and boring s s s
OR
Working towards an endpoint s s s s
NOT
Predictable
3. What utilities are used to update a Lenovo branded system, after a systembo
s s s s s s s s s s s s s
ard has been replaced? (select all that apply): BIOS update
s s s s s s s s s
4. It is important to understand how to provide good customer service be-
s s s s s s s s s s s
cause: A customer is not someone to argue with.
s s s s s s s s s
5. Which of the following cable management solutions can be found in desktopsy
s s s s s s s s s s s s
stems? (Select all that apply): Zip ties
s s s s s s
AND
Snap clips s
6. Who provides the shipping container to the customer when a system needsto
s s s s s s s s s s s s s
be shipped to the service depot?: Retailer
s s s s s ss
1s/s13
,OR
Service technician
s s
OR
Lenovo s
NOT
Service provider
s
7. Which of the following statements are true about replacing the thermal co
s s s s s s s s s s s
mpound on a laptop?: Spread the thermal compound until the entire surfaceis cov
s s s s s s s s s s s s s
ered.
8. What question needs to be asked, after determining the component with apr
s s s s s s s s s s s s
oblem?: When does the issue occur?
s s s s s
9. Which of the following is the correct thermal paste to use on Lenovosy
s s s s s s s s s s s s s
stems?: Shin-Etsu Microsi X23-7783D
s s s
10. What does PCIe stand for?: Peripheral Component Interconnect Express
s s s s s s s s
11. Which of these tools would be recommended for use in servicing Lenovosy
s s s s s s s s s s s s
stems? (Select all that apply): Spudger
s s s s s
AND
Screw driver
s s
AND
Tweezers with ESD coating s s s
2s/s13
, 12. The Claim Administrator submits a new part claim for same day service thr
s s s s s s s s s s s s
ough the Service Portal. Who receives the part once it has been shipped?-
s s s s s s s s s s s s
: The Customer
s s
13. In the customer service technique, the first E of DEFUSE stands for: Em-
s s s s s s s s s s s s
pathize
s
14. While talking to the customer, it is important that your tone of voiceis:
s s s s s s s s s s s s s s
Concerned
15. Select the correct description of a Customer Replaceable Unit(CRU)?: Re-
s s s s s s s s s
placement parts that are determined to be simple enough for a non-
s s s s s s s s s s s s
trained personto remove and replace.
s s s s s
16. A Hardware Maintenance Manual (HMM) contains information on which ofth
s s s s s s s s s s
e following topics?: Hardware removal and replacement
s s s s s s
17. Where is RAM installed?: Memory sockets on Motherboard
s s s s s s s
18. What can you do to ensure that you do not forget how the cables areins
s s s s s s s s s s s s s s s
talled before you service a system?: Take a photograph
s s s s s s s s
19. Which of the following systems may have an LCD panel that includes mul-
s s s s s s s s s s s s
tiple parts combined into a single component? (Select all that apply): Touch scr
s s s s s s s s s s s s s
een All-in-One s
OR
Tablet s
OR
Touch screen laptop s s s
NOT
Non-touch screen laptop s s
20. You would run UEFI bootable diagnostics when: You have a UEFI-
s s s s s s s s s s
3s/s13
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Futurenurses. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.69. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
80467 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now