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BRCA Study Guide Questions With Correct Answers, Already Passed!!
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BRCA Study Guide Questions With Correct Answers, Already Passed!!
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Name: Score:57 Multiple choice questions
Definition 1 of 57
A: When a branch is in IP mode, it means the connectivity to Central Payments has been lost and
Transact is unable to send transactions to Central Payments for processing. When a branch is in IP,
associates will see IP at the top of their Operator Workpad. Associates should keep work in the
order it was processed, track all buy/sells manually using the buy/sell cash form, print a copy of
their EJ when they leave for the day
Q: How would you open a new account for a customer if the systems were offline?
Q: How would you explain IP mode to a new associate?
Q: How would you handle a Medallion Stamp request from a non-customer?
Q: How would you go about securing your work area?
Definition 2 of 57
A: · : Having blank forms on hand allows us to continue to assist customers if there are issues with
the network)
How would you sign on to Transact if the system is in IP mode first thing in the morning?(A correct
answer might sound like: refer to the guide found in ROB
Q: How would you clear a BCIP exception once the customer returns the necessary
documents?
Q: how would you open a new account for a customer if the systems were offline?
Q: How would you explain the importance of having blank forms on hand in the branch to a
new associate?
Q: How would you explain SF mode to a new associate?
,Term 3 of 57
Q: Can you provide a Medallion Stamp for a business customer on a personal document if the
individual does not have a personal relationship?
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 5 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 106 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 30 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 6 months
Term 4 of 57
Q: If a new shipment of Gift Cards arrived, what would you do with them?
A: The shipment should be verified under dual control and acknowledged in the NOW
Banking toolkit. The cards are then added to the working supply inventory
A: Politely explain to the individual that a Medallion Stamp may only be used for Regions
customers who had had an account with us for a minimum of 6 months
A: To prevent another associate or a customer from accessing a workstation and
completing an inappropriate transaction; securing customer information to prevent
possible data breach
A: The associate responsible for creating the exception is responsible for resolving the
issue
, Term 5 of 57
Q: How does the branch clear outstanding loan exceptions?
Outsource the resolution of loan exceptions
Ignore the outstanding loan exceptions
Assign the issue to a random associate in the branch
A: The associate responsible for creating the exception is responsible for resolving the
issue
Term 6 of 57
Q: Why is it important to ensure all marketing is correct in the branch?
Displaying marketing materials in a visually appealing way can attract more customers
Sharing marketing materials on social media can increase brand awareness
A: promotion of incorrect products or services could have a negative impact on the
customer experience
Having marketing materials in multiple languages can enhance customer experience
Term 7 of 57
Q: Why is it important to prevent loan exceptions?
A: Failure to perform the weekly audit keeps the branch from receiving additional inventory
when levels fall below the resupply thresholds
A: I would be responsible for anything done with my keys
A: Reduce customer impact and bank exposure
A: promotion of incorrect products or services could have a negative impact on the
customer experience
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