Exam (elaborations)
BRCA Study Guide Questions With Correct Answers, Already Passed!!
- Course
- Institution
BRCA Study Guide Questions With Correct Answers, Already Passed!!
[Show more]
Content preview
Name: Score:57 Multiple choice questions
Definition 1 of 57
A: When a branch is in IP mode, it means the connectivity to Central Payments has been lost and
Transact is unable to send transactions to Central Payments for processing. When a branch is in IP,
associates will see IP at the top of their Operator Workpad. Associates should keep work in the
order it was processed, track all buy/sells manually using the buy/sell cash form, print a copy of
their EJ when they leave for the day
Q: How would you open a new account for a customer if the systems were offline?
Q: How would you explain IP mode to a new associate?
Q: How would you handle a Medallion Stamp request from a non-customer?
Q: How would you go about securing your work area?
Definition 2 of 57
A: · : Having blank forms on hand allows us to continue to assist customers if there are issues with
the network)
How would you sign on to Transact if the system is in IP mode first thing in the morning?(A correct
answer might sound like: refer to the guide found in ROB
Q: How would you clear a BCIP exception once the customer returns the necessary
documents?
Q: how would you open a new account for a customer if the systems were offline?
Q: How would you explain the importance of having blank forms on hand in the branch to a
new associate?
Q: How would you explain SF mode to a new associate?
,Term 3 of 57
Q: Can you provide a Medallion Stamp for a business customer on a personal document if the
individual does not have a personal relationship?
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 5 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 106 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 30 months
A: No. For a personal document, the individual would have to have a personal relationship
with the bank for a minimum of 6 months
Term 4 of 57
Q: If a new shipment of Gift Cards arrived, what would you do with them?
A: The shipment should be verified under dual control and acknowledged in the NOW
Banking toolkit. The cards are then added to the working supply inventory
A: Politely explain to the individual that a Medallion Stamp may only be used for Regions
customers who had had an account with us for a minimum of 6 months
A: To prevent another associate or a customer from accessing a workstation and
completing an inappropriate transaction; securing customer information to prevent
possible data breach
A: The associate responsible for creating the exception is responsible for resolving the
issue
, Term 5 of 57
Q: How does the branch clear outstanding loan exceptions?
Outsource the resolution of loan exceptions
Ignore the outstanding loan exceptions
Assign the issue to a random associate in the branch
A: The associate responsible for creating the exception is responsible for resolving the
issue
Term 6 of 57
Q: Why is it important to ensure all marketing is correct in the branch?
Displaying marketing materials in a visually appealing way can attract more customers
Sharing marketing materials on social media can increase brand awareness
A: promotion of incorrect products or services could have a negative impact on the
customer experience
Having marketing materials in multiple languages can enhance customer experience
Term 7 of 57
Q: Why is it important to prevent loan exceptions?
A: Failure to perform the weekly audit keeps the branch from receiving additional inventory
when levels fall below the resupply thresholds
A: I would be responsible for anything done with my keys
A: Reduce customer impact and bank exposure
A: promotion of incorrect products or services could have a negative impact on the
customer experience
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller stuuviaa. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
78140 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now