100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
MGMT 300 STUDY GUIDE || QUESTIONS WITH 100% ACTUAL SOLUTIONS!! $11.29
Add to cart
Quickly navigate to
Preview
  2.  
  3. MGMT 300
  4.  
  5. MGMT 300

Exam (elaborations)

MGMT 300 STUDY GUIDE || QUESTIONS WITH 100% ACTUAL SOLUTIONS!!
 0 purchase
  • Course
  • MGMT 300
  • Institution
  • MGMT 300

Three Issues at the Core of Operations Management correct answers 1. Efficiency: How well resources are used in creating output. 2. Quality: The quality of goods & services that create customer satisfaction. 3. Cost: The cost of operations Goods correct answers Good: Physical product that a pe...

[Show more]

Preview 2 out of 8  pages

Document information

  • August 29, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • three issues at the core of operations management

Written for

  • MGMT 300
  • MGMT 300

Seller

avatar-seller
ProPerfomer

Reviews received

Content preview

MGMT 300 STUDY GUIDE || QUESTIONS WITH 100%
ACTUAL SOLUTIONS!!
Three Issues at the Core of Operations Management correct answers 1. Efficiency: How well
resources are used in creating output.
2. Quality: The quality of goods & services that create customer satisfaction.
3. Cost: The cost of operations

Goods correct answers Good: Physical product that a person can see, touch, or consume
1. Durable good
2. Non-durable good

Service correct answers Service: Any primary or complementary activity that does not
directly produce a physical product.
Service represents the non-goods part of a transaction between a buyer(customer) and the
seller (supplier).

Goods and service differences correct answers Differences:
1. Goods are tangible while services are intangible
2. Customers participate in many service processes, activities, and transactions
3. Demand for services is more difficult to predict than the demand for goods
4. Services cannot be stored as physical inventory.
5. Service management skills are paramount to a successful service encounter
6. Service facilities need to be in close proximity to the customer
7.Patents do not protect services

Durable Goods ( read text example) correct answers Durable good: Product that does not
quickly wear out and typically lasts at least three years (Examples: vehicles, dishwashers, and
furniture)

Non durable Goods ( read text example) correct answers Non-durable good: No longer useful
once it's used, perishable and lasts for less than three years (Examples: toothpaste, clothing,
and food)

Good Providing Firms correct answers Goods-producing firms are found in industries such as
manufacturing, farming, forestry, mining, construction, and fishing.

Service Providing Firms correct answers Service-providing firms are found in industries such
as banking, lodging, education, health care, and government.

Surface Management The 3 core skills needed correct answers 1. Service management
integrates marketing,
2. human resources, and
3. operations functions to plan, create, and deliver goods and services, and their associated
service encounters.

Surface Encounter correct answers A service encounter is an interaction between the
customer and the service provider.

, Examples include: making a hotel reservation, asking a grocery store employee where to find
the pickle, or making a purchase on a website.
Service encounters consist of one or more moments of truth - any episodes, transactions, or
experiences in which a customer comes into contact with any aspect of the delivery system,
however remote, and therefore has an opportunity to form an impression.

Customer Benefit Package correct answers is a clearly defined set of tangible (goods-content)
and intangible (service-content) features that the customer recognizes, pays for, uses, or
experiences.
Combination of goods and services configured in a certain way to provide value to
customers.
Consists of a Primary Good or Service, coupled with Peripheral Goods and/or Services, and
sometimes a Variant.
Examples: personal checking account (primary service), with designer check and special
credit card (peripheral goods), and online bill payment (peripheral service).

A Primary Good or Service correct answers Is the core offering that attracts customers and
responds to their basic needs.
EXAMPLE ; the primary service of a personal checking account is convenient financial
transactions.

Peripheral Good or Services correct answers Are those that are not essential to the primary
good or service but enhance it.
EXAMPLE :

A Variant correct answers Is a CBP feature that departs from the standard CBP and is
normally location or firm specific.
EXAMPLE :

3 Processes correct answers 1. Core Process : Focused on producing or delivering an
organizations primary goods or services that create value for customers, such as filling and
shipping a customer's order, assembling a dishwasher or providing a home mortgage.directly
create and deliver goods and services. For example, a surgery at a hospital


2. Support Processes : Such as purchasing materials and supplies used in the manufacturing,
managing inventory, installation, health benefits, technology acquisition, day care on site
services and research and development. "behind the scene", support core processes. For
example, lab testing, blood work

3. General Management Processes: including acounting and information systems, human
resource management, and marketing.needed for efficient and effective business
performance. For example, human resources management.(hr)

Seven Eras of Operation Management correct answers 1. Cost and Efficiency
2. focused on Cost
3. Customization and Design
4. Time
5. Service and Value
6. Sustainabilty

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller ProPerfomer. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.29. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69252 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$11.29
  • (0)
Add to cart
Added