Devoted 2024 Certification Guaranteed Solutions
Customer Interaction Scenarios
1. Mr. Seinfeld's Move: - Jackie, a Devoted Sales Agent, receives a call on May 10 from Mr. Seinfeld, who is moving
permanently from Cuyahoga County, Ohio, to a beach condo in Palm Beach County, Florida, on June 1....
- Jackie, a Devoted Sales Agent, receives a call on May 10 from Mr. Seinfeld, who is moving
permanently from Cuyahoga County, Ohio, to a beach condo in Palm Beach County, Florida, on June 1.
He inquires about changing his Devoted Health plan.
- Jackie’s Guidance: Jackie should explain that since Mr. Seinfeld is leaving his current plan's service
area, he must transition from the Devoted plan in Cuyahoga County to the one in Palm Beach. He can
make this change one month before his move and up to two months afterward. Jackie can assist him in
making the plan change by calling Devoted Health, and if she is also licensed in Florida, she will remain
as his agent of record.
Model of Care Component
- Main Component: The correct answer is that all of these elements are significant components of
Devoted Health's model of care.
Food for Sales Presentation
- Mr. Finn’s Options: When giving a sales presentation, Mr. Finn may provide light refreshments or
snacks for his guests.
Marissa's Enrollment Choices
, - Enrollment Situation: During the Annual Enrollment Period, Marissa enrolls in the Devoted Health HMO
Medicare Advantage plan, effective January 1, 2024. Later, on November 15, she enrolls in a stand-alone
prescription drug plan (PDP), also effective January 1, 2024. If she does not make any further changes,
on January 1, 2024, she will be enrolled in Medicare A&B and the standalone PDP plan.
HMO Member Requirements
- Requirements for HMO Members: Devoted Health HMO members must select an in-network primary
care physician at the time of enrollment.
Devoted Health's Value Proposition
- Value Proposition Elements: Devoted Health's value proposition includes all of these elements:
- Simplifying the healthcare experience for its members.
- Treating every member with the same care as one would for a family member.
- Providing comprehensive healthcare services.
Extra Benefits of Devoted Health Plans
- Extra Benefits Description: Some of the additional benefits offered on Devoted Health plans include all
of these as extra benefits, plus more.
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