Straighterline Communication 101 Chapters
5-6 Exam Questions And Correct Answers
Hearing - answer✔✔the act of receiving sound
listening - answer✔✔the active process of receiving, constructing mean ing from, and
responding to spoken or nonverbal messages
active listening - answer✔✔involved listening with a purpose
feedback - answer✔✔verbal and nonverbal responses to a speaker and the speaker's message
empathic listening - answer✔✔attempting to understand the perspective of another person
critical listening - answer✔✔challenging the speaker's message by evaluating its accuracy,
meaningfulness and utility
listening for enjoyment - answer✔✔Occurs in situations that are relaxing, fun, or emotionally
stimulating
selective attention - answer✔✔the sustained focus we give to things that are important
automatic attention - answer✔✔the instinctive focus we give to important things we experience
in our surroundings
working memory - answer✔✔the part of our consciousness that interprets and assigns meaning
to stimuli we pay attention to
short term memory - answer✔✔a temporary storage place for information
long-term memory - answer✔✔a permanent storage place for information
schemas - answer✔✔organizational filing systems for thoughts held in long-term memory
critical thinking - answer✔✔analyzing the speaker, the situation and the speaker's ideas to make
critical judgments about the message being presented
source credibility - answer✔✔the extent to which the speaker is perceived as competent and
trustworthy
data - answer✔✔what facts or evidence are agreed upon by both speaker and listener?
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