2024 Selling with Integrity- Telesales- Cigna

2024 Selling with Integrity- Telesales- Cigna 1. When enrolling a customer during an inbound call using the Enrollment script, Bella must: - ️ Follow the script verbatim, without skipping or adding any content. 2. Important types of preparation in a sales agent’s regimen include: - ️ Mental Preparation and Material Preparation (a & b). 3. A key Consultative Selling skill that lays the foundation for building trust and establishing a long-term customer relationship is: - ️ Developing Rapport. 4. Requirements for selling Cigna products include: - ️ Completing all contracting paperwork or becoming a Cigna Medicare employee, being licensed and appointed, and completing certification courses (all of these). 5. Consultative selling skills that sales agents must continuously improve include: - ️ Questioning, Dialogue, and Listening (a, c, & d). 6. Consequences of selecting the wrong plan on the enrollment application include: - ️ The customer may file a complaint, and the agent may receive a violation. The customer may also disenroll or cancel the application (both a & b). 7. When discussing the benefits of any of our plans, you should: - ️ Use the Summary of Benefits to cover the details of the plan. 8. To assist with needs assessment during a sales consultation or appointment, you should: - ️ Employ questioning skills and focus on understanding the customer's needs. 9. To best position plan benefits to meet a customer's specific needs, you should: - ️ Craft a narrative that connects the plan to their particular concerns or needs. 10. While on an outbound call, if a customer is eager to enroll immediately, Marty should: - ️ Not enroll the customer during the call; instead, he should ask the customer to call back to complete the enrollment in an inbound call. 11. To verify if a doctor is in the Cigna network, you should: - ️ Use the Provider Lookup Tool, download the daily provider spreadsheets from the resource library, or contact the CARL Unit for verification. 12. To meet customer needs during a sales consultation, you should: - ️ Explain how Medicare works, highlight how we provide peace of mind, and describe the different available options (all of the above). 13. A Cigna Guiding Principle that all sales agents, brokers, and partners should embrace is: - ️ Always do the right thing! 14. A true statement regarding commission eligibility from Cigna is: - ️ Both the agent and the agency must be properly contracted, licensed, trained, and appointed before making a sale to receive commission payments. 15. Reasons for Cigna Medicare customer disenrollments include: - ️ The doctor not being in the network, unexpected costs, and not knowing the details of the plan (all of these are correct).