Which of the following is a true regarding the comparison of manufacturing and service
processes?
a.
Service activity times tend to be much less variable than manufacturing activity times
b.
Information is a key flow unit in services while tangible items are the key flow unit in
manufacturing...
MET AD 605 Final Review Quizzes
Which of the following is a true regarding the comparison of manufacturing and service
processes?
a.
Service activity times tend to be much less variable than manufacturing activity times
b.
Information is a key flow unit in services while tangible items are the key flow unit in
manufacturing
c.
Operations management is not important in services, but important in manufacturing
d.
Manufacturing processes tend to cross more functional boundaries than service
processes - CORRECT ANSWER- b.
Information is a key flow unit in services while tangible items are the key flow unit in
manufacturing
For an appliance repair operation, resources would be:
a.
Tools used by the repairman
b.
Appliance owners
c.
Appliances being repaired
d.
Telephone system - CORRECT ANSWER- a.
Tools used by the repairman
In comparing a batch process and a flow-shop (i.e., a flow line), we typically expect:
a.
Slower flow times in a flow shop
b.
Lower inventory levels in a flow shop
c.
Better visibility to see problems in a batch process
d.
All of the above - CORRECT ANSWER- b.
Lower inventory levels in a flow shop
Uncertainties in a computer network would include the following:
, a.
Downtime occurrences
b.
Daily user volume
c.
Periodic power failure
d.
All of the above - CORRECT ANSWER- d.
All of the above
A cost efficient call center operation would likely be characterized by:
a.
All of the above
b.
Call center operators who were on the phone with clients almost all of the time
c.
Large capacity buffers resulting in some idle time of call center operators
d.
Very short wait times for callers - CORRECT ANSWER- b.
Call center operators who were on the phone with clients almost all of the time
For a hospital s emergency room, flow units would be:
a.
Medical Doctors
b.
Beds
c.
Patients
d.
Nurses - CORRECT ANSWER- c.
Patients
At a paper company, an efficient supply chain would be best for white paper towels
because:
a.
The use of large capacity buffers in efficient systems will ensure cost minimization
b.
Demand will be easy to forecast and therefore fast production lead times are not critical
c.
An efficient supply chain is best for products used primarily in the home
d.
All of the above - CORRECT ANSWER- b.
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