Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapter 2: The Client-Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems Together Chapter 4: Understanding Each Other: Communication and Culture Chapter 5: Demonstrating Warmth Chapter 6: Showing Respect Chapter ...
,Balzer jRiley: jCommunication jin jNursing, j10th jEdition
Chapter j1: jResponsible, jAssertive, jCaring jCommunication jin jNursing
Test jBank
jMultiple jChoice
1. Which j statement j describes j the j affective j aspect j of j learning
j effectivejcommunication jstrategies?
a. ―The jnurse jshould juse jclear, jdirect jstatements jusing jobjective jwords.‖
b. ―The jnurse juses jbody jlanguage jthat jis jcongruent jwith jthe jverbal jmessage.‖
c. ―The jnurse jbelieves jthat jpositive jcommunication jstrategies jbuild jconfidence.‖
d. ―The jnurse jpractices jassertive jand jresponsible jcommunication jstrategies.‖
ANS:C
Learning jinvolves jthree jdomains: jthe jcognitive jaspects j(understanding jand jmeaning),
jaffective j aspects j (feelings, j values, j and j attitudes), j and j psychomotor j aspects
j (physical jcapability).Learning jbasic jcommunication jskills jinvolves jthe jcognitive
jdomain; jbuilding jconfidence jthrough ja jbelief jin jthe jvalue jand jimpact jof jpositive
jcommunication jis jthe jaffective jdomain; jand jputting jskills jinto jaction jis jthe
jpsychomotor jdomain.DIF: jComprehension jREF: jp. j13 jTOP: jIntegrated jProcess:
j Communication j and jDocumentation jMSC: jPsychosocial j Integrity
2. The jnurse jmanager jasks jthe jstaff jnurse jto jwork jan jextra jshift. jWhich jresponse
jbyjthe jstaff jnurse jis jassertive jand jbased jon jrational jbeliefs?
a. ―I jdon’t jwant jyou jupset, jso jI jwill jwork jextra.‖
b. ―Why jdo jI jalways jhave jto jcover jextra jshifts?‖
c. ―I jam jnot jable jto jwork jan jextra jshift.‖
d. ―If jyou jcan’t jfind janyone jelse, jI jwill jdo jit.‖
ANS:C
The jstaff jnurse jmay jturn jdown jeven ja jreasonable jrequest; jan jassertive jresponse javoids
jirrational jbeliefs. jIrrational jbeliefs joccur jas ja jresult jof jbeing janxious jabout
jassertiveness jor jfocusing jon jpossible jnegative joutcomes.DIF: jAnalysis jREF: jp. j8
jTOP: jIntegrated jProcess: jCommunication jand jDocumentation jMSC: jSafe jand
jEffective jCare jEnvironment: jManagement jof jCare
, 3. A jnurse jmanager joffers ja jstaff jnurse ja jchoice jbetween jworking j8- jor j12-hour
jshifts. jWhich jstatement, jif jmade jby jthe jstaff jnurse, jis jnonassertive jand jmay jresult
jin jajfrustrated jresponse jfrom jthe jnurse jmanager?
a. ―I jwant jto jdecide jthe jshifts jfor jall jof jthe jother jstaff jnurses.‖
b. ―Do jwhatever jyou jwant. jIt jdoesn’t jreally jmatter jto jme.‖
c. ―Thank jyou jfor joffering jme ja jchoice. jI jprefer j12-hour jshifts.‖
d. ―You jwill jnever jbe jable jto jgive jme jwhat jI jreally jwant jto jwork.‖
ANS:B
A jstatement jthat jallows jothers jto jmake jdecisions jfor ja jperson jis jan jexample jof
ja jnonassertive jstyle jof jcommunication; jthe jresponse jof jothers jto ja jnonassertive
jstatement jmay jinclude jdisrespect, jguilt, janger, jor jfrustration. jStatements jthat jmake
jchoices jfor jothers jor jthat jare jaccusations jare jexamples jof jaggressive jstyles jof
jcommunication; jthe jresponse jof jothers jto jan jaggressive jstatement jmay jinclude jhurt,
jdefensiveness, jor jhumiliation. jA jstatement jthat jallows jmaking jone’s jown jdecisions jis
jan jexample jof jassertive jstyle jof jcommunication; jthe jresponse jof jothers jto jan jassertive
jstatement jmay jinclude jmutual jrespect.DIF: jAnalysis jREF: jp. j7 jTOP: jIntegrated
jProcess: jCommunication jand jDocumentation jMSC: jSafe jand jEffective jCare
jEnvironment: jManagement jof jCare
4. The jnurse jis jproviding jcare jto ja jpatient jwho jwas jadmitted jwith jheart jfailure.
jThe jpatient jhas jnot jbeen jfollowing jthe jprescribed jdiet jor jtaking jthe jprescribed
jmedications. jWhich jtype jof jcommunication japproach jis jmost jimportant jfor jthe
jnurse jto juse jwith jthis jpatient jto jfacilitate ja jchange jin jself-care jbehavior?
a. Authoritative, jhonest, jand joutright jcommunication
b. Assertive, jresponsible, jand jcaring jcommunication
c. Aggressive, jsympathetic, jand jrealistic jcommunication
d. Positive, jexpert, jand jfocused jcommunication
ANS:B
Communication jmust jbe jtechnically jresponsible, jassertive, jand jcaring jto jfacilitate
ja jchange jin jbehavior.DIF: jKnowledge/Comprehension jREF: jp. j13 jTOP: j Integrated
jProcess: jCommunication jand jDocumentation jMSC: jPsychosocial jIntegrity
5. Which j are j examples j of j a j nurse j who j is j communicating j responsibly?
j (Select j alljthat japply)
a. The j nurse j uses j profanity j to j respond j to j a j client j who j is j intoxicated j and
j verballyjabusive.
b. The jnurse jhelps ja jclient jtalk jto jfamily jmembers jabout
jdiscontinuingjchemotherapy.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Prose1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.99. You're not tied to anything after your purchase.
