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Exam (elaborations)

IHOP service excellence Questions and Answers

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  • Course
  • IHOP
  • Institution
  • IHOP

1. What is the role of the greeter?  :-- Greets and coordinates seating of the guests 2. What is the role of the Scout?  :-- guide the customers, seats the guest, and communicate the seats of the guest 3. What is the role of the Server?  :-- the Server acts as a Food Runner, Manicures...

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  • August 30, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • IHOP
  • IHOP
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Elscores: Aug. 27, 24- 2024/2025

IHOP service excellence Questions and
Answers
1. What is the role of the greeter?


 :-- Greets and coordinates seating of the guests




2. What is the role of the Scout?


 :-- guide the customers, seats the guest, and communicate the seats of the guest




3. What is the role of the Server?


 :-- the Server acts as a Food Runner, Manicures

tables and serves as Service Neighbor to the other Server(s) in their Zone.




4. What is the role of the Expeditor?


 :-- Ensures guest orders are prepared and plated correctly, garnishes and prepares plates

for efficient delivery

by seat, calls for Food Runners,




5. What is the role of the Food Runner?


 :-- Responds to the Expeditor's call for a Food Runner immediately, delivers food to the

guest quickly




6. What is the role of the Service Assistance?


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, 2
Elscores: Aug. 27, 24- 2024/2025

 :-- assists with table Manicuring.




7. What is the role of the Task Force Leader?


 :-- Trains, assists, and supports fellow restaurant Team Members




9. What are the three main areas the Task Force Leader is responsible for?


 :-- Host Area, Dining Area, Expeditor Area




10. When are bus tubs allowed in the dining room?


 :-- bus tubs are never allowed in the dining room.




11. The Service Assistant communicates Table Release to which position(s)?


 :-- The Scout or Greeter




12. Name 6 of the Service Excellence Table Release Standards.


 :-- 1. Wash highchairs and booster seats before removing them from the table.

2. Wipe the wall, booth ends, and other surfaces surrounding the table.

3. Clean markings and fi ngerprints from windows and wipe the windowsills.

4. Make sure the floor area is clean.

5. Clean the seats and crumb-catching troughs. Seats must be dry before seating new guests.

6. Table, including edges, is clean and dry.



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