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WI DMV SALESPERSON INFO EXAM QUESTIONS WITH CORRECT ANSWERS
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WI DMV SALESPERSON INFO EXAM QUESTIONS WITH CORRECT ANSWERS
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WI DMV SALESPERSON INFO EXAMQUESTIONS WITH CORRECT ANSWERS
What must the advertised price include? - Answer-all charges the customer must pay,
except sales tax, title, regis fees
When can you use the words "free" or "included with"? - Answer-Free- customer does
not need to purchase something to get it
Included with - customer must purchase something to get it
When advertising an allowance for a trade-in, what words can you not use? - Answer--
we will pay up to
-appraise your own vehicle
-as much as
The dealer's name must be included in advertising. True/False? - Answer-True
Can you advertise a certain type of vehicle if you know you will not meet anticipated
demand? - Answer-No. Unless you know they can be delivered in a reasonable time.
Do you have to tell the customer if a vehicle was flood damaged? - Answer-
Yes ,always.
If 2 or more vehicles had the same type of damage to them (ex- hail), then the ad must
state the type of damage. True/False - Answer-True.
All ads must state the model year. True/False - Answer-True
What words can be written to indicate a vehicle is used....like if it is the current year or
previous year? - Answer-demonstrator, executive, low mileage, one owner
When can you use the words "invoice" or "cost" in ads? - Answer-If you also state that
the "Actual dealer cost is, or may be less, due to factory holdback, rebates, incentives,
or other discounts"
Can the dealership advertise things like "last of the remaining", "close out", "clearance"?
- Answer-NO. Unless going out of business.
Can ads be mixed for lease vehicles and for sale vehicles? - Answer-Yes. IF it is clearly
stating which vehicles are lease and which are for sale.
Dealer is responsible for giving proper vehicle info. Salesman is responsible for giving
the info to the customer. All written AND spoken info must be truthful. True/false -
Answer-True
, When does the MSRP label have to be on the vehicle? - Answer-Until it is delivered to
its retail purchaser.
What is on the dealer supplemental price label? How long does this label stay on
vehicle? - Answer-- optional equipment or accessories installed by dealer
- final dealer price
- any price changes from MSRP including dealer mark-up
- any dealer service fee
- keep label on vehicle until delivered
What's a pre-delivery inspection sheet? - Answer-- a report of the vehicle's pre-delivery
tests and inspections
- required by manufacturer
- given to customer upon delivery
What is the emission standards certificate? - Answer--certificate that states the vehicle's
emission control systems are installed right and inspected
-tells them what to do if the system fails
- give to customer on delivery
What must be on the damage disclosure statement? - Answer-- any corrected damage
if over 6% of MSRP
- written form given prior to delivery
- do not include glass, tires, or bumper damage in the 6% if replace with exact parts
- uncorrected damage must be disclosed
How is the model year disclosed? - Answer-The model year is the manufacturer's
original designated model year. If a vehicle had one part built in one year and the other
parts built in the next, then disclose that info.
What is a WI Buyers Guide? - Answer-The used vehicle is inspected for safety and
mechanical defects. This Wi Buyers Guide is attached to the window. Purchaser gets
the copy.
Which used vehicles don't need a WI Buyers Guide? - Answer-- trucks over 16,000
pounds
- demonstrator or executive driven vehicles still in service
- vehicles that aren't for sale and are labeled "not inspected for sale"
- vehicles going from selling dealers to purchasing dealers w/ dealer plates
- unrepaired salvage vehicle
- vehicle sold to lessee at end of lease
What is included in the WI Buyers guide? - Answer--vehicle's prior use
- title brands
-any warranty offered or if "as is"
-odometer reading at time vehicle was acquired
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