Head Wind - answer Wind blowing directly against the course of an aircraft
Ferry Flight - answer Flight set up to move aircraft from one station to another without
passengers
ERJ 175 - answer Embraer Regional Jet
Duty Time - answer The time beginning at the report for duty time and terminating at the
release of duty time
Domicile - answer The city designated by the company where flight attendants are
based
Direct Flight - answer Most direct flight making intermediate stops
Crew Resource Management - answer Effective utilization and communication with all
resources to achieve safe, efficient flight operations
Crewmember - answer A person assigned to perform a duty in an aircraft during flight
time
Connection - answerA required plane change to arrive at destination
Deadheading - answerTransportation of a crewmember from one point to another in
order to cover a trip
Customer Service Agent (CSA) - answerResponsible for assisting customers, whether
it's a customer relations, frontline, gate, cargo, or ground operations employee.
Flight attendants interact with customer service representatives in boarding and
deplaning passengers
CRJ 700 (69 PAX) - answerBombardier Canadair Regional Jet
69 passengers
9 first class seats
16 Delta+ seats
44 main cabin seats
, CRJ 700 (70 PAX) - answerBombardier Canadair Regional Jet
70 passengers
6 first class seats
16 Economy Plus seats
48 Economy
CRJ 700 (70 PAX-AE) - answerBombardier Canadair Regional Jet
70 passengers
6 first class seats
16 main cabin extra seats
48 coach seats
CRJ 900 (76 PAX) - answerBombardier Canadair Regional Jet
76 passengers
12 first class seats
12 Delta+ seats
52 main cabin seats
Flight Attendant (FA) - answerIndividual qualified to perform safety duties and deliver
customer service in the aircraft cabin
Flight - answerMovement of an airplane from its point of origin to its final destination
First Officer - answerA pilot second-in-command whose duty is also to assist or relieve
the captain in the manipulation of the controls of an aircraft, including takeoff and
landing
Hanger - answerBuilding in which aircraft maintenance is performed and administrative
offices and training are housed
Unaccompanied Minor (UMNR) - answerA child traveling alone
Auto Pilot - answerThe electronic device used to maintain control of the aircraft when
desired by the flight deck crew
Altitude - answerThe height of an aircraft above sea level usually expressed in feet
Air Traffic Control (ATC) - answerA service operated by the appropriate authority to
promote a safe, orderly, and expeditious flow of the aircraft
Airspeed - answerSpeed at which the aircraft is traveling through the air; it may be less
or more than the relation to the ground
Aircraft - answerA device that is used or intended to be used for flight in the air
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