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Lean Six Sigma Green Belt: Questions/Answers (Pass!)
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Lean Six Sigma Green Belt: Questions/Answers (Pass!)
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Lean Six Sigma Green Belt: Questions/Answers (Pass!)The Lean concepts of Just in Time and Continous flow focus on Right Ans -
responsiveness
In today's Lean terminology, what are processes associated with non-
manufacturing areas of business or administration are referred to as?
Right Ans - Transactional Process
Lean transactional processes can be broken down into two primary functions.
What are those two functions? Right Ans - office, service
In what type of process is the customer actually a part of the process? Right
Ans - in a service process
How is 5S/6S utilized during Lean improvement activities? Right Ans -
Guides organizations to create and maintain an organized, clean and safe
work environment as a foundation for achieving Lean
Which of the following is NOT among the three key techniques for improving a
business transactional process? Right Ans - Implementing the Current
Value Stream map
What is one benefit of implementing Lean methodologies within business
processes? Right Ans - An improved response to customer requirements
What is the basic difference in detecting waste in manufacturing and
transactional environments? Right Ans - Office output is often intangible
and can take the form of information flow.
When starting a typical office improvement project, the improvement team
will often find that transactional processes are... Right Ans - not very well
defined or documented. As a result it is often difficult to define defects or
errors.
Which Lean tool enables flow by defining the sequence of steps and the time
required to perform them? Right Ans - standard work
,What difficulty is often experienced while implementing Lean within a typical
office environment? Right Ans - Personnel do not welcome change. They
are happy the way things are.
In a theory of constraints context, policies, rules, measurements, and training
are examples of... Right Ans - non-physical constraints.
In the theory of constraints, the pace of a non-bottleneck production
operation is controlled by the pace of... Right Ans - the bottleneck
operation.
One of the key ideas in Goldratt's theory of constraints is to maximize system
performance by... Right Ans - strengthening the weakest link the chain
The rope in a theory of constraints system... Right Ans - controls material
release duration in order to keep the buffer at a certain level
The drum in a theory of constraints system... Right Ans - sets the pace
In a theory of constraints system, throughput of the process is determined
by... Right Ans - the system constraint, or weak link
A TOC tool which is used to examine the cause and effect logic behind the
current situation and which helps determine why that situation is different
from its preferred state is the... Right Ans - current reality tree
A person waiting until the last possible moment before fully applying
themselves to completing a task is an example of... Right Ans - Student
Syndrome.
The buffer in a theory of constraints system... Right Ans - protects the
critical chain
A GB's Supervisor can support the LSS/CI program by... Right Ans - All the
above
At what step of the Lean Roadmap would the GB begin his/her work? Right
Ans - Define Customer Value
,In what DMAIC phase is the Project Charter approved? Right Ans - define
One way a GB's Supervisor can support a project is to... Right Ans - assure
good change management is used for solution implementation.
One way a GB's Supervisor can promote the usage of Lean Six
Sigma/Continuous Improvement is to... Right Ans - become familiar with
the methodologies and tools the Green Belt are using.
Whose responsibility is it to help secure the resources an improvement team
requires? Right Ans - The Green Belt's Supervisor.
Green Belts normally lead an improvement project that... Right Ans -
involves his/her day-to-day job functions and is within a process they are very
familiar with.
The two biggest reasons Lean Six Sigma/Continuous Improvement projects
"fail" are... Right Ans - they are not supported properly and lack of good
change management.
One way a Leader can support the LSS/CI program is to... Right Ans - serve
on the Steering Committee that approves Black Belt projects.
Where do Leaders get Black Belt project ideas from? Right Ans - Customer
pain points or business imperatives
Process expectations and requirements are established by... Right Ans -
customers
In the DMAIC lifecycle, the initial Voice of the Customer analysis should be
done in which project phase? Right Ans - Define/Measure
VOC is... Right Ans - an ongoing process.
If a customer requires a defect-free product, this is called a... Right Ans -
CTQ
Process improvement projects typically start because of... Right Ans - an
expectation gap, an unmet need, or a risk that the customer is experiencing.
, In order for VOC to be useful, we need to be able to convert customer
requirements into... Right Ans - meaningful data
Customer needs can be categorized into three forms. They are... Right Ans -
problem, opportunity, and risk.
After checking in at your hotel, you go to your room and discover that the
room has not been cleaned. This is an example of which element of a Kano
analysis... Right Ans - Must-be.
Which tool ties VOC, competitive analysis, and technical results to product and
service designs? Right Ans - Quality Function Deployment
The five steps of a VOC Study are... Right Ans - Plan, Develop, Collect,
Analyze, and Integrate
A focus group can be defined as... Right Ans - in-depth qualitative
interviews with a small number of carefully selected people.
You check into a hotel and find a mint on the pillow case. This is an example of
which one of Dr. Kano's customer requirements? Right Ans - Attractive
Which one of the following terms describes the product or service
characteristics that are defined by the customer (internal or external) as
important to their needs? Right Ans - Critical to Quality Variables
Things that are measured as the outputs of the process are called? Right
Ans - KPOVs
In the Hoshin Kanri Matrix, the leadership team begins by listing in the first
box the organization's Right Ans - Long-Term objectives
Which buffer protects the due date from variation that can occur in the critical
chain? Right Ans - Project Buffer
Which buffer is placed at the end of each task, and protects the critical chain
process from variation due to non-critical tasks? Right Ans - Feeding Buffer
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