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ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+
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ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+
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Name: Score:54 Multiple choice questions
Term 1 of 54
output
tangible items from using the service
request for data-rolling from service provider
removing risks from the service
a result for a stakeholder created by one or more outputs
Definition 2 of 54
availability, capacity, security levels, continuity
A supplier relationship has
Areas that concerns utility
Warranty
Areas that warranty addresses
,Term 3 of 54
What are the 2 roles an organization can provide?
False. Cost can be measured in man-hours or FTEs
1. service provider
2. service consumer
1. goods
2. access to resources
3. service to actions
IT service technologies support the end users
IT service management technologies are tools that support internal workflows and
processes, allowing internal teams to support the users
Definition 4 of 54
fit for purpose
utility
value
warranty
service
Term 5 of 54
What is an example of a sponsor?
A doctor prescribing medication to a patient
A company offering a scholarship to a student
A teacher assigning homework to students
A parent buying a car for his/her teenage child
, Definition 6 of 54
means of enabling value by facilitating outcomes that customers want to achieve, without the
customer having to manage costs and risks
service
output
process
utility
Term 7 of 54
Things to do with risk
1. service provider
2. service consumer
1. Avoid
2. Accept
3. Mitigate
4. Transfer
1. goods
2. access to resources
3. service to actions
1. user
2. customer
3. sponsor
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