Exam (elaborations)
RISE UP TEST QUIESTIONS AND ANSWERS
- Course
- Institution
RISE UP TEST QUIESTIONS AND ANSWERS
[Show more]
Content preview
RISE UP TEST QUIESTIONS AND ANSWERSWhich of the following is a term for physical goods that are bought and sold? - answers
-b. Products
Which of the following is a standard term that describes the audience of retail stores-
that is, the people who will buy things from the stores? - answers -d. Customers
Which of the following is a term for intangible things, such as providing delivery, that are
sold by retailers? - answers -c. Services
What kind of things does a manufacturer produce? - answers -d. Finished products
Which of the following holds large quantities of product that are later sent either to retail
locations or directly to customers? - answers -c. Distribution center
Which of the following terms best describes a grower of potatoes? - answers -a.
Manufacturer
The majority of retailers are: - answers -a. Independently owned
Which of the following is the term for the retailing approach that places the focus on
creating a seamless shopping experience for customers by integrating multiple
channels? - answers -b. Omnichannel
Which of the following is the term for the unique way that company employees act with
each other and with customers? - answers -c. Company culture
Which of the following best defines quality customer service? - answers -a. Delivering a
positive, memorable experience that is more than what the customer expected.
As of 2019, roughly how much money do u.s. retailers lose annually due to poor
customer service? - answers -c. $60-$70 billion
After one negative experience, approximately what percentage of people say they will
never do business with that company again? - answers -c. 50%
Which of the following does not describe a product feature? - answers -a. Price
Which of the following is a valid reason for you, as an employee, not to escort a
customer to the location of a product that they've asked to see? - answers -c. You're
working with another customer and can't leave your area
What's the best way to respond when a customer asks a question about a product and
you don't know the answer? - answers -a. Admit that you don't know the answer and
take the customer to a coworker or supervisor who can help
, The type of mindset that best helps you grow and learn as an employee is called? -
answers -b. A growth mindset
The type of mindset that limits your ability to grow and learn as an employee is called? -
answers -a. A fixed mindset
Which of the following is valid reason for you, as an employee, not to escort a customer
to the location of a product that they've asked to see? - answers -c. You're working with
another customer and can't leav your area
A good way to help a customer from a good impression about you even before you
interact with them is to? - answers -c. Use nonverbal communication, such as having
confident posture and making eye contact
Which of the following describes a type of question that cannot reasonably be answered
with "yes" or "no"? - answers -c. An open-ended question
Which of the following describes a type of question that is designed to elicit a "yes" or
"no" answer? - answers -d. A closed-ended question
Which term best describes hearing and understanding what a speaker is saying out
loud and any messages suggages suggested behind the words? - answers -c. Active
listening
Which of the following is the best way to demonstrate that you have understood a
customer? - answers -a. Restate and summarize their needs
What's the term for service that is designed to be tailored to a specific customer's needs
and interests? - answers -c. Personalized service
What's the term for the delivery of a positive, memorable experience that is more than
what the customer expected? - answers -b. Quality service
Which of the following accurately defines "private-label" products? - answers -d.
Products that are developed by national or international manufacturers and then sold
under another band name that is available only at a particular retailer's store
Which of the following is the standard definition of a retail ecosystem? - answers -a. An
interconnected system of approaches for meeting the goal of retailing, which is to
provide customers with the merchandise and services they want.
Approximately what percentage of u.s jobs are retail jobs, as of 2019? - answers -c. 20-
25%
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75619 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now