Which of the following best describes health as defined by the World Health Organization? Answer:
Health is a state of physical, mental, and social well-being.
What is the significance of defining health communication as a process? Answer: Meaning is
interpreted in light of past and present experiences as well as expectations for the future.
Which of the following best describes the "A Memorable Hospital Experience" case study?
You Answered Answer: The writer was so moved by the care her sister received at St. Jude that she
vowed to pursue a career helping patients and their families.
According to the book, which of the following is an important reason to study health communication?
Answer: Communication is an important source of personal confidence and coping ability.
Effective communication saves time and money.
Communication helps people in health care organizations operate efficiently.
Pablo is inspired more by a video game that features people and scenarios that are familiar to him than
by a televised PSA featuring "rich kids" who don't know what his life is like. Which of the following
reflects the idea that health is embedded in shared values, traditions, and rituals? Answer:
Sociocultural perspective
Patricia, a home health aide, is frustrated with a client's family, but she realizes that alienating them
would be a bad idea since she and her client need their help. The idea that we construct meaning in a
process of ongoing, reciprocal influence is best described as: Answer: The transactional model of
communication
, Which of the following best illustrates the idea that meaning is shared—that is, it exists in participants'
mutual interpretations? Answer: The sonographer seeks to put a patient at ease by saying, "I'll be
right here." The patient smiles in gratitude.
The doctor correctly concludes that her assistant is worried based on the assistant's worried expression.
A therapist who has known a particular patient for a long time says "Not you again!" when the patient
walks in. Both laugh.
Which of the following best illustrates the nature of a system, such as health care? Answer: The
system tends to resist radical change.
Based on the World Health Organization's International Classification for Functioning, Disability and (ICF)
model, if you don't hear very well but you get along quite well with closed captioning on your computer
and TV and sign language interpreters at public events, your relatively low ________________ is
balanced by satisfactory ______________. Answer: capacity, performance
Which of the following is most true of health communication techniques? Answer: Cultural and
personal expectations influence what is appropriate in any given situation.
A DRG is best described as: Answer: A diagnosis-related group, established to set parameters on
what health care organizations are reimbursed for treating various conditions
One provision of the Affordable Care Act is an individual mandate, which means that: Answer: All
citizens, with a few exceptions, must maintain health insurance coverage.
When patients who do not have insurance pay for their own care, they engage in: Answer: fee for
service
As the overall population becomes more diverse and older, how is health care likely to be affected?
Answer: Care providers and patients may be very different from each other.
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