OM 300 Exam 2-Part 3 Verified Study Questions And Answers
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Course
OM 300
Institution
OM 300
OM 300 Exam 2-Part 3 Verified Study Questions And Answers
The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
an important motivation for a firm to improve its operations ANS Quality
States that an operations mana...
OM 300 Exam 2-Part 3 Verified Study Questions And
Answers
The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied
needs
an important motivation for a firm to improve its operations ANS Quality
States that an operations manager's objective is to build a system like this that identifies and satisfies customer needs
Encompasses entire organization from supplier to customer
Stresses a commitment by management to have a continuing company widedrive toward excellence in all aspects of
products and services that are important to the customer ANS Total Quality Management (TQM)
Common quality standards with international recognition.
Its focus is to enhance success through eight quality management principles. ANS ISO 9000 series:
Deals with Environmental management standards of products around the world. ANS ISO 14000 series
States that With a normal distribution, approximately 99.9997% of the distribution falls within +- 3 deviations of the
mean. Which means 3 out of every 1000 events fall outside of the range of the mean (are defective distribution).
This concept of TQM lowers the defects to 3.4 defects for every million. ANS Statistical Six Sigma Definition
designed to reduce defects, lower costs, save time, and improve customer satisfaction ANS Program (or
philosophy) Six Sigma Definition
The idea that you go out and identify the best practice to use for a certain task that you are involved in.
Answer the question "is there a product, practice, or a service that can be identified somewhere else, that can help us
achieve better quality?" ANS benchmarking
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