Which cycle describes members who are just surviving and living
paycheck to paycheck?
a. Earn/spend/earn/spend
b. earn/spend/borrow/spend
c. earn/spend/save
d. earn/borrow/spend/save - ANSWER-Earn/Spend/earn/spend
Financial counselors who don't use what they know about
hemispheric thinking may fall into the trap of:
a. Assuming the member will succeed if they work with the counsellor
b. Asking too many questions
c. Telling the member what they should do
d. Presenting information to a member in a manner that might not be
the best way to communicate - ANSWER-presenting information to
a member in a manner that might not be the best way to
, communicate Using a hard approach, rather than a soft approach,
with members:
a. Reminds members they are in control
b. Communicates in an orderly, specific and straight-forward way
c. Correlates with the right side of the brain
d. Offers possibilities and suggestions - ANSWER-Communicates in
an orderly, specific and straight-forward way
The Johari Window describes four zones. When working with a
member the Hidden Zone represents:
a. Information that is known to the counselor and the member
b. Information that is known to the counselor and not the member
c. Information that is known to the member and not the counselor
d. Information that is not known to either the member or the
counselor - ANSWER-Information that is known to the member and
not the counselor
Which type of counseling should a counselor use when a member is
preparing for a large purchase?
,a. Preventive
b. Procedural
c. Productive
d. Remedial - ANSWER-Preventive
Which of the following is NOT a counseling element
a. Budget
b. Credit.
c. Debt
d. Savings - ANSWER-Savings
Which of the following is a closed-ended question?
a. Tell me more about that?
b. Do you plan to move forward?
c. What was your deciding factor?
d. What is causing the hesitation? - ANSWER-Do you plan to move
forward?
An example of pacing is when a counselor:
a. wears the same type of clothing as the member.
, b. matches the member's tone.
c. matches the member's energy level.
d. agrees with everything the member says. - ANSWER-Matches the
member's energy level
How many steps are in the change process?
a. 3
b. 4
c. 5
d. 6 - ANSWER-4
Which of the following decision-making tools is the best to use when
considering all forces in favor of or against a plan so a decision can
be made?
a. Essential obligations
b. Cost-benefit analysis
c. Reframing
d. Force-field analysis - ANSWER-Force-filed analysis
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