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D072 WGU Assessment Study Guide Terms in this set (127) What is true about emotional intelligence in the workplace? Importance EI Varies by situation and job position A supervisor conducts a 90 day evaluation with a new employee. Its recommended that$8.99
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D072 WGU Assessment Study Guide Terms in this set (127) What is true about emotional intelligence in the workplace? Importance EI Varies by situation and job position A supervisor conducts a 90 day evaluation with a new employee. Its recommended that
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CVA[24] - Certified Veterinary Assistant
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CVA[24] - Certified Veterinary Assistant
D072 WGU Assessment Study Guide
Terms in this set (127)
What is true about emotional intelligence in the workplace? Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new employee take more initiative to
c...
D072 WGU Assessment Study Guide
Jeremiah
Terms in this set (127)
What is true about emotional intelligence in Importance EI Varies by situation and job position
the workplace?
A supervisor conducts a 90 day evaluation Motivation
with a new employee. Its recommended that
the new employee take more initiative to
complete tasks and to persevere, even on
the most challenging days.
A manager recently decides to get Initiate a community technology recycling program for old computers
employees involved in a new corporate
social responsibility (CSR) initiative to show
that the company is dedicated to making a
difference in the local community. Which
activity demonstrates an appropriate way to
meet this goal?
A production manager is told that a supplier Decisional
of one of their key products has declared
bankruptcy and cannot supply the necessary
material. The production manager calls other
suppliers to see if they have the necessary
material to continue manufacturing these
products. Which managerial core role is
being used?
Which organizational culture is best suited Hierarchy
for an individual who is high in
conscientiousness?
Which result occurs when there is a person- Attrition
culture misalignment?
Which communication channel contains an Leanest
item like an organization's newsletter?
How can a speaker overcome issues Be direct and clearly state what is intended
pertaining to semantics to ensure effective
communication?
Which characteristics are seen in employees Calm and relaxed posture
who use an assertive communication style?
How can a manager exhibit supportive Use descriptive language
communication?
During a meeting to decide the venue for Passive-aggressive
the annual office picnic, a manager says that
the location is fine for the event but adds
that others will likely be opposed to the
choice. Which style of communication is
being used by this manager?
1/9
, 9/2/24, 4:14 PM
Team Member A shares their perspective of Passive-aggressive
a recent project, and Team Member B
suggests that there might be a better way to
approach the same objective. Team Member
A responds by saying, "Well, that's fine with
me, but don't be surprised if other people
are upset by your opinion." Which
communication style is Team Member A
using for this response?
Which competency is the basis for Emotional intelligence
developing effective business relationships,
including teamwork, empathy, and trust?
A leader with high emotional intelligence is Use social media as a tool to connect multiple stakeholders
looking to capitalize on this trait while
working with social media. How would the
leader do so?
What is a characteristic of people with They are more considerate of others' feelings and viewpoints.
strong moral identity?
What are characteristics of someone who is Lower emotional intelligence and higher emotional detachment
Machiavellian in nature?
A supervisor conducts a 90-day evaluation Motivation
with a new employee. It is recommended
that the new employee take more initiative
to complete tasks and to persevere, even on
the most challenging days.
Which technique is the new employee being
encouraged to display?
A team member wants to start implementing 1-21 days
meditation to reprogram unconscious
behavior. The goal is to learn to listen first
and speak second. Which time period after
beginning this approach will be the most
challenging for this team member?
A staff member seems to delay her ability to Mindfulness
accomplish tasks because she is worrying
more about the impact of the plan than she
is about actually seeing the plan through.
This has a significant effect on fellow
coworkers because they desire to stay in the
present moment and work through the issues
that are being uncovered. Which strategy
does the staff member need to work on?
A manager decides to make an effort to Supportive communication
preserve positive relationships even when
the interaction addresses problems of a
serious nature. Which type of communication
is the manager interested in using to improve
emotional intelligence?
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