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SHRM-SCP Exam Questions and Answers
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SHRM-SCP Exam Questions and Answers
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SHRM-SCP Exam Questions andAnswers
The organization is trying to prevent some risks from occurring through training new
hires and mitigating the impact of risk events that do occur by practicing certain
procedures.
A security-conscious organization requires all new hires to complete training on security
policies and conducts annual "armed intruder" drills for all employees. What risk
management strategies is this company using? (Workplace Module) - Answer -
Prevention and mitigation
Michael Porter's Five (5) Forces - Answer -Michael Porter's Five (5) Forces was
designed to identify industries that were more likely to be profitable and would provide a
return on investment.
The model is based on every industry and its members face similar competitive
challenges:
(1) Bargaining power of suppliers
(2) Bargaining power of buyers
(3) Threat of entry
(4) Threat of substitution
(5) Rivalry among competitors
What is the basis for International Law? - Answer -Conventions and treaties
An employee life cycle describes all of the activities associated with an employees'
tenure in the organization. What is the first phase in the employee life cycle? - Answer -
Recruitment
SWOT analysis - Strengths Weaknesses Opportunities Threats - Answer -Strengths,
Weaknesses, Opportunities, Threats
Method for assessment of an organization's strategic capabilities through use of the
environmental scanning process, by which internal and external factors affecting
achievement of organizational goals are identified and considered.
Strengths and Weaknesses-Internal
Opportunities and Threats-External
PESTLE analysis - Answer -Political Economic Social Technological Legal Environment
,Managers who exhibit low task, high people leadership styles avoid using their authority
because they fear that it will jeopardize their relationships. They try to create a
supportive atmosphere and trust that employees will respond positively.
Reference Module Competencies
A manager uses his skill with people to smooth over problems and to make his
employees feel secure in their positions. According to the Blake-Mouton theory, what
leadership style is the manager using? - Answer -Low task, high people
What does OSHA's General Duty Clause mandate? - Answer -That employers must
provide work environments free of recognized hazards to safety
The General Duty Clause of the Occupational Safety and Health Act requires that
employers provide a work environment free of recognized hazards that could cause
employee death or serious physical harm to employees, even if there are no standards
governing the work area or industry.
For more information, refer to Module Workplace, Functional Area 14, Section 3
What is the relationship between an organization's code of conduct and its compliance
program? - Answer -The code of conduct defines organizational standards for
compliance and ethical issues; the compliance program ensures that everyone can
understand and adhere to that code.
What is the difference between succession planning and replacement planning? -
Answer -Succession planning is based on a pool of talented candidates for several
assignments; replacement planning designates a preferred candidate for a position.
What is the best action for HR to take to begin to support this business initiative? -
Answer -Review all of the job descriptions, current salaries and benefits and existing
policies to support the initiative.
What should the HR manager recommend to address the more pressing concern
regarding the individual employee performance? - Answer -Partner with management to
create a performance improvement plan that addresses current shortcomings but also
sets up a plan to address them and a time line to resolve them.
What should the HR Generalist do in order to ensure that all employees are being
treated equally? - Answer -Meet with managers who have the most tenured employees
first to ensure that shielding of tenured employees from accountability is not an ongoing
acceptable practice in the organization.
After meeting with several of the managers of the organization and discussing
employees, the HR generalist arrives at the conclusion that managers are
,uncomfortable having accountability conversations with employees. What should the
HR generalist recommend to rectify the issue? - Answer -The HR manager should
conduct a survey of managers to gauge their level of confidence, create a training tool
designed to aid in developing their confidence, and set a time line for completion of the
training.
How should the CHRO begin the process of developing relationships with global
stakeholders? - Answer -Conduct a stakeholder analysis to determine the relevant
information needed by and the impact to each stakeholder.
How should the CHRO collaborate on an ongoing basis with all global stakeholders to
ensure the success of this change? - Answer -Understand the context for the
collaborative relationship
How should the CHRO assess the impact of these changes on the business goals and
objectives? - Answer -Select metrics that allow the organization to make sound
business decisions and drive behavior change.
Should the HR business partner agree to the colleagues offer to discuss recruiting in
exchange for wage and benefit information? - Answer -The HR Business partner should
decline the offer, recommend that the clinic participate in a broader industry wage
survey, and share names of good surveys.
What first step could she have suggested if the director had called the HR manager for
advice before terminating the groundskeepers employment? - Answer -Thank the
student worker for raising their concern and drive the groundskeeper for a drug/alcohol
test to be taken immediately.
Two weeks after the termination of the ground keeper, the groundskeeper contacts the
HR Manager and claims he was discriminated against. What should the HR manager
do? - Answer -Let the groundskeeper know that the HR Manager can discuss the
situation with him at a later time and schedule a time for him to call back later in the day
or week.
What process determines the relative worth of each job in an organization? - Answer -
Job Evaluation
What is an example of direct compensation? - Answer -Cash achievement award
What type of policy clarifies performance expectations and demonstrates organizational
support of individual performance improvement? - Answer -Constructive discipline
Which is a specific and measurable aspect of strategy that serves as the basis for
implementation decisions? - Answer -Objectives
, Goal setting is most effective when paired with which performance management tool? -
Answer -Performance feedback
About half of the employees are resisting the change. What is the best course of action?
- Answer -Talk with those opposed to the change to determine their concerns.
What is true of common law? - Answer -It evolves over time through judicial decisions
In the value chain which business function is likely to be closer to the customer? -
Answer -Fulfillment
Workforce analysis - Answer -Systematic approach to anticipate human capital needs
and data HR professionals can use to ensure that appropriate knowledge, skills, or
abilities will be available when needed to accomplish organizational goals and
objectives.
What process initially helps an employee become familiar with a new job, department
and coworkers? - Answer -Orientation
Greiner's five phases - Answer -Implementing processes that foster diversity and
collaboration
What is the most important reason to complete a risk assessment? - Answer -To
develop management tactics for strategic and operational risks
What is the difference between offshoring and outsourcing? - Answer -Offshoring
relocates processes or production to another country; outsourcing transfers portions of
work to outside suppliers
When is a narrow span of control the best option? - Answer -When tasks are complex
What type of learning is characterized by rapid and easy access and opportunities for
continuous learning? - Answer -The "Pull" model of learning
What HR directed policy initiatives could best help resolve glass ceiling issues for
women? - Answer -Leadership development and mentoring programs
Gamification - Answer -Selective use of game design and game mechanics to drive
employee engagement in non-gaming business scenarios. (Organization Module)
Which of the following is a primary advantage of the balanced scorecard? - Answer -It
relates the performance of business functions to the organization's mission
Which solution would best resolve absenteeism? - Answer -Consistently administering
the organization's attendance policy
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