Water Operator Class D Study Guide Exam 930 terms with Verified Questions & Answers.
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Course
Water Operator
Institution
Water Operator
Water Operator Class D Study Guide Exam 930 terms with Verified Questions & Answers.Water Operator Class D Study Guide Exam 930 terms with Verified Questions & Answers.
Water Operator Class D Study Guide Exam 930 terms with
Verified Questions & Answers.
The primary purpose of the Water Utility Industry - Correct Answer The production and
delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards
created by these types of government entities. - Correct Answer Federal and State
Basic federal and state standards state that Water must be: - Correct Answer
disinfected, delivered at adequate pressure, and be ample in quantity.
Employees should guard what - Correct Answer the water supply and facilities
Employees should guard the water supply and facilities from these three things. -
Correct Answer contamination, vandalism and terrorism
Bacteriological analysis records are kept for - Correct Answer 5 years
Chemical analysis records are kept for - Correct Answer 10 years
Records about action taken to correct violations of primary drinking water regulations
are kept for - Correct Answer 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - Correct
Answer 10 years after the survey is completed
Documentation of a variance or exemption granted is kept for - Correct Answer 5 years
after its expiration
Results of required tests, measurements or analysis must be reported - Correct Answer
within 10 days following its completion
A copy of Consumer Confidence reports (EPA required) must be kept for - Correct
Answer 5 years
Administers water operator licensing - Correct Answer TCEQ
TCEQ - Correct Answer Texas Commission on Environmental Quality
Description of a public water system - Correct Answer Regularly serves at least 25
individuals daily at least 60 days out of the year. Services at least 15 service
connections.
MUDs - Correct Answer Municipal Utility Districts
,Water is essential to - Correct Answer Life and health
Customers are entitled to - Correct Answer courteous treatment & answers to questions
about water
This type of public system is not required to compile monthly reports - Correct Answer
systems that serve less than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations -
Correct Answer American Water Works Association, Texas Engineering Extension
Service, and Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system
only - Correct Answer redistributes treated water bought from another source
cities, municipal utility districts, rural water supply corporations mobile home parks,
campgrounds are examples of: - Correct Answer Public Water Systems
Examples of community water systems - Correct Answer cities, municipal utility districts,
rural water supply corporations, mobile home parks, campgrounds
Non-community water system - Correct Answer Any public water system that is not a
community system
Travel trailer spaces, Hotel and motel rooms, service stations are examples of this type
of water systems - Correct Answer non-community water systems
The federal agency that impacts the water industry - Correct Answer EPA
The most important federal law impacting the water utility industry is the - Correct
Answer Safe Drinking Water Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards -
Correct Answer Physical, Chemical, Bacteriological, and Radiological
The state agency that regulated drinking water in Texas and administers the Federal
Safe Drinking Water Act - Correct Answer TCEQ
The water system must notify the TCEQ when (5 items) - Correct Answer there is a
change or alteration of the system; a new facility to be build; water supply health
hazards; change in water quality; change in water source
,MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water
Conservation Districts; Subsidence Districts and River Authorities -- These are what
type of agencies and what do they impact? - Correct Answer Regional and local
agencies that impact the water utility industry
The relationship between you and the customer - Correct Answer Public Relations
PR - Correct Answer Public Relations
Watt are the three keys to good customer relations - Correct Answer everything the
utility does is PR; Customers are entitles to courteous treatment; every employee is a
PR person
Customers have the most contact with - Correct Answer Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - Correct
Answer wearing identifying clothing; being neat and courteous; Teaching customers
how to read their meter; explaining utility policies such as delinquent notices or disputed
readings; Taking care or property
Maintenance crews can warn customers of - Correct Answer service interruptions
Maintenance crews can provide this to protect the public - Correct Answer signs and
barriers
The plant operator is responsible for making the water - Correct Answer safe to drink
and use
Water bills should be 4 things - Correct Answer accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - Correct Answer pride and
professionalism
Employees should be kept informed of utility... - Correct Answer plans and policies
How should customer complaints be treated? - Correct Answer as legitimate and
investigated as soon as possible
In small water systems the operator is often - Correct Answer a meter reader, repair
crew and pump operator; the highest paid employee; a college graduate
Stuffers are - Correct Answer sent to customers in billing statements
Suffers can be many things. Name 4. - Correct Answer departments to call for service;
explanations of utility policy; a history of the utility; tips on water conservation
, Delinquent payment notices should be (4 things) - Correct Answer tactful and tasteful;
mailed in an envelope; businesslike
The EPA requires community water systems to the water system must provide
customers with a report on the system's water quality how often? - Correct Answer
yearly
The annual system water quality report should be - Correct Answer attractive; easy to
understand
The annual system water quality report can build what - Correct Answer goodwill and
trust with the customer
Good treatment of employees includes 3 primary things - Correct Answer fair wages;
benefits; safe working conditions
After action is taken on a complaint the employee should do this to make sure
everything is satisfactory (OK). - Correct Answer follow up with a phone call, post card
or e-mail
Give 3 reasons that water plant facilities should be kept neat and clean - Correct
Answer to indicate a professional attitude; to keep public support; to keep confidence in
the water quality
The employee should listen to special requests and look for ways to oblige the customer
within - Correct Answer utility policy
The chemical symbol for water - Correct Answer H2O
Three forms of water - Correct Answer solid (ice); liquid (water); water (vapor/gas)
Hydrological cycle - Correct Answer the natural exchange of water between the earth
and atmosphere
Average water use depends on these 5 things - Correct Answer temperature; rainfall;
cost; supply; economic level
Ground Water is located - Correct Answer located below the earth's surface
(underground)
Name the three places that surface water comes from. - Correct Answer Rivers; lakes;
reservoirs
According to the TCEQ, future water supplies will be - Correct Answer more scarce
Raw Water - Correct Answer Surface water or ground water prior to treatment
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