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WGU C483 PRINCIPLES OF MANAGEMENT OA FINAL EXAM ACTUAL EXAM LATEST TESTBANK COMPLETE 300 QUESTIONS AND CORRECT VERIFIED SOLUTIONS LATEST $19.99
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WGU C483 PRINCIPLES OF MANAGEMENT OA FINAL EXAM ACTUAL
EXAM LATEST TESTBANK COMPLETE 300 QUESTIONS AND CORRECT
VERIFIED SOLUTIONS LATEST 2024-2025
WGU C483 - Principles of Management
QUESTION: A local business has provided services to its customers for 40 years. The business's
mission is "To give our customers the best service in town." The owner of the business has had
a long-standing dream to franchise the business and become the best provider of its service in
the United States.
QUESTION: The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach?
Six Sigma
1
,Page 2 of 81
Flexible Process
Customer Process
Quality Customization - ANSWER-Six Sigma
QUESTION: What is the principal idea of reengineering?
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
To improve total quality in all businesses for the benefit of producers and consumers -
ANSWER-To revolutionize key organizational systems and processes
QUESTION: How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6 - ANSWER-Less than 3.4
QUESTION: What is the last step to Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
To take action to accomplish the transformation - ANSWER-To take action to accomplish the
transformation
2
,Page 3 of 81
QUESTION: Process checklists and project audits are components of which management
process?
Choose 1 answer
Quality Control
Quality Assurance
Quality Cooperative
Quality Collaboration - ANSWER-Quality Assurance
A value chain is the sequence of activities that begins with raw materials.
What result does a value chain end with?
Choose 1 answer
Supply and demand
Operations and logistics
Outsourcing or insourcing
Delivery of products or services - ANSWER-Delivery of products or services
QUESTION: What happens when an effective value chain is created?
Choose 1 answer
Profit margins are increased.
A mission statement is developed.
Customized products are standardized.
Total quality management is not required. - ANSWER-Profit margins are increased.
3
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QUESTION: Industry and market analysis, competitor analysis, and social analysis are examples
of which step in the strategic planning process?
Analysis of mission, vision, and goals
Analysis of management implementation
Analysis of external opportunities and threats
Analysis of internal strengths and weaknesses - ANSWER-Analysis of external opportunities and
threats
QUESTION: Skilled management, positive cash flow, and well-known brands are examples of
which component of the SWOT analysis?
Threats
Strengths
Weaknesses
Opportunities - ANSWER-Strengths
QUESTION: What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization?
Choose 1 answer
Strategic values
Core competencies
Products and services
Opportunities and threats - ANSWER-Core competencies
QUESTION: According to Michael Porter's competitive environment model, how can suppliers
influence strategic planning?
Suppliers can reduce the threat from substitute products.
4
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