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HRCI- SPHR PRACTICE EXAM QUESTIONS & ANSWERS
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HRCI- SPHR PRACTICE EXAM QUESTIONS & ANSWERS
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HRCI- SPHR PRACTICE EXAM QUESTIONS &ANSWERS
One of your production managers uses incentives to reward employees for meeting
operational objectives. This is the best example of which of the following leadership
styles?
A. Charismatic leadership
B. Transactional leadership
C. Laissez-faire leadership
D. Authoritarian leadership - Answers -B. Transactional leaders are characterized by a
"this for that" style. These leaders use both rewards and discipline when necessary to
accomplish organizational and departmental objectives.
Consensual romantic relationships at work represent what type of risk?
A. Intimate partner violence
B. Unlawful treatment
C. Sexual harassment
D. None, because it's consensual - Answers -C. Relationships at work, even those that
are consensual, have the potential for issues in which HR will have to intervene. This
includes the risk of sexual harassment should the relationship become unwanted by
either party.
The international gas utility company for which you direct HR does not have an
organized health and safety program for its workers. What should be your first step?
A. Focus on becoming compliant with international, federal, state, and local safety
standards.
B. Identify the employees who are most at risk and begin safety efforts with them.
C. Obtain approval for a company-wide incentive program based on zero accidents or
injuries.
D. Meet with the workers' compensation brokers to assess the costs of lack of a safety
program.
See the answer - Answers -B. In this high-risk industry, it would be prudent for human
resources to begin building a safety program for those workers who are most at risk.
This effort may include data collection, incentives, and compliance efforts as part of the
overall intervention strategy.
The food distribution center for which you work has seen an increase in the number of
loading-dock workers reporting ankle injuries. What strategy would be most effective to
reduce or eliminate the risk?
A. Require employees to wear high-top steel-toed work boots.
B. Review the injury records for patterns of unsafe behaviors.
C. Conduct a root-cause analysis with a committee made up of dock workers.
D. Ask the occupational clinic to come in and provide safety training. - Answers -C. Any
time there is an increase in injuries and accidents, HR should take the time to analyze
,for root causes. From this, hazard abatement strategies may be developed and could
include new personal protective equipment requirements or worker training.
The major Internet provider for which you are the VP of human resources has just
experienced the largest customer and employee data breach in the history of the United
States. In an effort to comply with the Securities and Exchange Commission (SEC), you
should first do what?
A. Evaluate the areas where the company's data is still at risk for hackers
B. Research credit monitoring services to offer affected individuals.
C. Wait to notify investors until the executive team can sell their shares of company
stock.
D. Assess the depth of the data breach and notify investors as soon as is practicable. -
Answers -D. When a data breach of this magnitude occurs, it is important for HR to help
the company respond in accordance with governing agencies but also in a manner that
protects the interests of both the company and the affected individuals.
Which of the following mitigation efforts will improve data security?
A. Purchasing EPL insurance
B. A computer monitoring system of employee keystrokes
C. Writing a policy that prohibits the sharing of passwords
D. Not collecting the data at all - Answers -C. In risk management, employers may seek
to eliminate, mitigate, or transfer the risk. An example of a mitigation effort is one that
reduces—but does not eliminate—the likelihood of a data breach. For that reason, an
employer policy that prohibits the sharing of employee passwords is the best answer.
In the wake of recent workplace violence episodes in the news, your executive team
has requested that you put together a written plan that addresses what steps to take
should an incident occur at one of your locations. You will most likely need what type of
plan?
A. Disaster recovery plan
B. Incident response plan
C. Business continuity plan
D. All of the above - Answers -B. A written incident response plan can be a critical part
of a company's response system should an incident of workplace violence occur. An
effective plan should identify manager and employee responsibilities, first responder
resources, evacuation and head count procedures, and how to coordinate any media
response.
Your company has a written plan that details the manual workarounds for the
company's accounting and payment systems should there be an emergency. This is an
example that would be included in what type of plan?
A. Business continuity
B. Critical incident
C. Disaster recovery
,D. Injury and illness - Answers -A. A business continuity plan will most likely detail an
information technology (IT) response to the enterprise system of a company. This is
needed to get critical business processes that are based on technology back up and
running as soon as possible after an incident.
To comply with SEC rules at your place of business, you should do which of the
following?
A. Link executive pay to monthly performance measures.
B. Disclose executive pay rates to all employees.
C. Publish the ratio of executive to employee pay to shareholders.
D. All of the above. - Answers -C. The SEC adopted new executive pay ratio rules that
went into effect in 2017. The rules require a public company to disclose the ratio of the
median of the annual total compensation of all employees to the annual total
compensation of the CEO.
Which of the following statements is true about OSHA's Strategic Partnership Program
(SPP)?
A. It is a coalition of employee groups and unions.
B. It is mandatory.
C. It requires top management support.
D. All of the above - Answers -A. OSHA's voluntary Strategic Partnership Program
(SPP) brings together unions and employers to adopt a cohesive set of safety standards
that address safety hazards in the workplace.
Of the following, which is most important when it comes to building an effective safety
management program?
A. Creating a safety culture
B. Relevant policies, procedures, and rules
C. Top management support
D. Approval for personal protective equipment - Answers -C. A safety program without
the support of top management has an increased chance of failing to address the
unique needs of the organization. For example, if the director of HR does not wear her
safety glasses in the warehouse, it is unlikely that others will follow the rules either.
A large employer with multiple facilities all across the United States has decided to raffle
off a car at the end of the year. Employees will automatically get one entry for each
week that they work without injury. Which of the following is the employer at risk for?
A. Tax code violation
B. Discrimination
C. Retaliation
D. None of the above - Answers -C. Safety incentive programs that reward employees
who do not get injured may inadvertently retaliate against those who do get hurt.
Additionally, incentive programs that are too generous may discourage reporting of
injuries.
, To be removed from OSHA's routine inspection list, which program should you
recommend your employer join?
A. Voluntary Protection Program
B. Strategic Partnership Program
C. Alliance Program
D. Consultation Program - Answers -A. OSHA's Voluntary Protection Program (VPP) is
open to employers that have an effective, well-established safety program. If the
employer is accepted into the program, the employer may be removed from routine,
scheduled inspection lists.
Employers have which of the following obligations with regard to international assignee
protection?
A. They must carry kidnap and ransom insurance for high hazard areas.
B. They have a duty of care to take all reasonable steps to protect their expatriates.
C. They must have a written crisis management plan in place.
D. Employers have the same obligation for international assignees as they do for home
country nationals. - Answers -B. Employers have a global duty of care to keep
international assignees safe. This obligation may take on many forms, but it generally
must account for the unique needs of employees that travel or live abroad as part of
their work responsibilities.
Which of the following are examples of the physical assets that must be secured to
prevent a cybersecurity attack?
A. The employees
B. The buildings
C. The workstations
D. The power lines - Answers -C. Physical assets such as workstations and servers can
be tracked and monitored as part of a company's efforts to prevent cyberattacks on
sensitive company and customer data.
Establishing a hierarchy of assets helps companies do what when it comes to data
protection?
A. Identify priorities when it comes to building a robust data security program
B. Determine what skills in data security personnel to hire for
C. Write policies that protect critical assets
D. Purchase external layers of protections, making the data harder to breach - Answers
-A. Establishing a hierarchy of assets helps a company craft an effective data security
program. Building controls for these assets may include policies, practices, and the
deployment of internal and external resources, but it will be difficult to know where to
deploy the resources without understanding what is most at risk/important.
The hospital for which you work has hired an outside agency to staff the parking lot
security posts. The guard works only at night and is unsupervised. Recently there has
been a rash of attacks in the area against security guards in general. What steps should
you take to protect this contingent worker from becoming a victim of workplace
violence?
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