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HRCI SPHR CERTIFICATION EXAM SAMPLE QUESTIONS
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HRCI SPHR CERTIFICATION EXAM SAMPLE QUESTIONS
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HRCI SPHR CERTIFICATION EXAM SAMPLEQUESTIONS
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experience. Here, you also get the detailed and regularly updated syllabus for HRCI
SPHR.
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assembled them into a free online test exam. - Answers -Online Practice Test:
https://www.processexam.com/hrci/hrci-senior-professional-human-resources-sphr
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SPHR Study Guide and How to Crack Exam on Senior Professional in Human
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-https://www.academia.edu/36834878/SPHR_Study_Guide_and_How_to_Crack_Exam
_on_Senior_Professional_in_Human_Resources
Question: 01. Which of the following is not an HR data indicator?
a) Turnover rates
b) Retention rates
c) Production rates
d) Cost per hire - Answers -Answer:
, c) Production rates
Question: 02. What action should the HR manager take if the findings from the benefits
needs assessment showed "benefits that are too costly but are heavily used by
employees"?
a) Institute cost-containment strategies
b) Revise benefits that are not meeting needs
c) Research new benefits
d) Drop underutilized benefits - Answers -Answer:
a) Institute cost-containment strategies
Question: 03. Maintaining eye contact is an example of which facilitation technique?
a) Reflection
b) Active listening
c) Pausing
d) Closure - Answers -Answer: b
b) Active listening
Question: 04. Which of the following publishes standards for developing service delivery
plans?
(Choose two.)
a) United Nations Standards Publishing Organization (UNSPO)
b) Universal Business Standards Development Organization (UBSDO)
c) National Occupational Standards (NOS)
d) American National Standards Institute (ANSI) - Answers -Answer:
c) National Occupational Standards (NOS)
d) American National Standards Institute (ANSI)
Question: 05. A document released by the Department of Labor's Wage and Hour
Division that describes how a particular law applies in a specific circumstance is called
which of the following?
a) A penalty letter
b) An engagement survey
c) An opinion letter
d) An audit letter - Answers -Answer:
c) An opinion letter
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