COPE Health Exam Questions with Revised Answers
Consequences for forgetting your ID Badge? - Answer-If you forget you badge you will not be able to attend shift
When are the mandatory meetings? - Answer-Saturday or Sunday
1st and 3rd month of the rotation at 5pm
By when is the schedule fin...
COPE Health Exam Questions with
Revised Answers
Consequences for forgetting your ID Badge? - Answer-If you forget you badge you will
not be able to attend shift
When are the mandatory meetings? - Answer-Saturday or Sunday
1st and 3rd month of the rotation at 5pm
By when is the schedule finalized? - Answer-the 16th of the month
When can participants make changes to the schedule? - Answer-16th through 30th
By when can participants add shifts? - Answer-the 1st of the month
What do you need to reschedule a shift? - Answer-Date and time of shift to be
rescheduled
Valid reason for rescheduling
Request replacement shift date and time
If you miss a shift you must? - Answer-Call Charger Nurse 15 minutes after shift has
began
Email the Department coordinator 24hrs prior
Provide reason and new shift date and time
Hours Audit request - Answer-Allow 2 weeks for processing
When can you request a letter of recommendation? - Answer-after 240 hrs have been
completed
Double departments - Answer-2 departments in one rotation
What is HIPAA - Answer-For patients to move from one insurance plan to another, it
makes it illegal for information to be released to inappropriate parties. Ensures patients
privacy.
Protected Health Information - Answer-Any info that can identify the person
Who is authorized to see information? - Answer-Access is based on a NEED-TO-
KNOW basis
Who is allowed to have patient information? - Answer-Caregiver
, Billing Departments
Accrediting agencies
What do you do if someone asks you to destroy any information? - Answer-Don't
destroy any information even if directed to do so.
What are the 5 patient identifications? - Answer-Patient's nurse
Whiteboard
Open-ended question
Wristband
Patients chart
What is the most common thing patients complain about? - Answer-Patient most
complain about food, beds, and service because these are the comforts that patients
desire to control but are unable to
8 Domains of HCAHPS - Answer-Nurse communication
Cleanliness & Quietness
Pain Management
Discharge Management
Physician communications
Responsiveness of Hospital Staff
Communications about Medication
Overall rating
KIAHI - Answer-Knock
Introduce
Asses
Hand hygiene
Identify patient
Emergency Procedure - Answer-Report incident/injury to Charge Nurse in you unit
Page COPE staff member
Include first & last name
Type of injury/incident
Time of injury/incident
Department assigned
Current location
Extension where you can be reached
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