PGA Level 3 Facility Management Exam Questions with
Verified Answers.
What is the reccommended green size according to the Turfgrass Manual - Correct
Answer 5000 to 8000 sq ft
For which type of private facility is the profitability of the food and bev operation a
primary goal? - Correct Answer A privately managed facility
What must be identified before the facilities level of food and bev service can be
determined? - Correct Answer Operational goals of the facility
What is the predictable result of continuous staff training and retraining? - Correct
Answer Staff is more likely to continue working at the facilty
What is associated with a need for higher levels of service staff? - Correct Answer
Training
How would a good and bev manager determine that good quality food service is
occurring? - Correct Answer Knowing if the employees output increases or decreases
What is the definition of an external intersection? - Correct Answer Interaction between
operations and customers
Which area of the golf operation most interacts with the F&B operation? - Correct
Answer Hosting tournaments and promoting the facility
What characteristic makes the F&B operation an integral part of tournament operations?
- Correct Answer Source of revenue
What is a key difference between retail operations and F&B operations? - Correct
Answer Receiving and storage requirements
Key points to remember when using a power statement - Correct Answer Short and
concise, begin with a power verb, results based statements with statistics
What is a quantitative result produced by a rainmaker? - Correct Answer Drives revenue
through new member sales, increased rounds by existing golfers or promoting and
serving outside groups
What needs to be considered when negotiating a fixed salary with incentive
compensation? - Correct Answer Prospective employee should carefully examine all
details of incentives being offered especially potential income (incentive)
, What is the recommended guideline a manager should use if an employees actual
performance differs from expected performance? - Correct Answer Address the issue in
order to find mutual agreement
What should a manager do when a performer has difficulty realizing when to take action
on a specific task? - Correct Answer Amplify the input
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation? -
Correct Answer Positive behavior leads to negative consequences, positive behavior
will stop
A member attempts to return a golf shirt and demands a cash refund. The assistant
professional insists on following the established policy. The member complains to the
head pro and the assistant is reprimanded. What is misaligned in this situation? -
Correct Answer Consequences
What interpersonal skill should a manager use when discussing agreed upon
expectations? - Correct Answer Giving and inviting specific feedback
A golf shop has allocated 13% of its $325,000 retail sales forecast to woods. Based on
a 70% COGS, what was the estimated cost of the woods? - Correct Answer $29,575
A retail shop uses a cost plus 75% pricing strategy in its shoe department. The manager
is planning a 25% off retail promotional sale for a new model of golf shoe. If the shoe
costs the shop $80, what will the promotional price be? - Correct Answer $105
A vendor gives a 30% discount on the cost of a shirt style that did not sell. What retail
price will the shop manager assign to the shirt if the original cost from the vendor was
$45 and his pricing strategy is to keystone and add $5? - Correct Answer $95
Which is the reason for a golf shop to have annual or special promotional events? -
Correct Answer More revenue, excitement, increase interest
What should be the emphasis to close a sale - Correct Answer Up-selling creates
multiple purchases, remind customer of added value
If the wholesale price of a sand wedge is $70, the retail price is $125, and the final sales
price is $105, what is the gross margin percentage? - Correct Answer 50%
Calculate the dollars per round given: Retail sales $500,000; gross margin $200,000;
rounds played 50,000? - Correct Answer $4 per round
What does gross margin return on investment tell us? - Correct Answer How much is
made for every dollar spent
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