,1. Multiple Choice: Which of the following is a key feature of
cloud computing?
a) On-premises maintenance
b) Limited scalability
c) Pay-per-use pricing model
d) Single-tenancy
Answer: c) Pay-per-use pricing model
Rationale: Cloud computing is known for its scalability and cost-
efficiency, allowing users to pay only for the resources they use.
2. Fill-in-the-Blank: __________ is the process of ensuring that the
data across all systems is consistent and accurate.
Answer: Data integrity
Rationale: Data integrity is crucial in IT management to ensure
that information is reliable and accurate across different systems.
3. True/False: In a virtualized environment, it is impossible to
allocate more virtual resources than the physical resources
available.
Answer: False
, Rationale: Virtualization allows for overcommitment, where
more virtual resources are allocated than the physical hardware
actually has, relying on the fact that not all resources will be used at
the same time.
4. Multiple Response: Which of the following are benefits of
implementing an IT service management framework? (Select all
that apply)
a) Improved customer satisfaction
b) Increased operational costs
c) Enhanced documentation and procedures
d) Better alignment between IT and business goals
Answers: a) Improved customer satisfaction, c) Enhanced
documentation and procedures, d) Better alignment between IT
and business goals
Rationale: IT service management frameworks are designed to
align IT services with business needs, improve processes, and
enhance customer satisfaction, not to increase costs.
, Answer: a) Information Technology Infrastructure Library
Rationale: ITIL is a set of detailed practices for IT service
management that focuses on aligning IT services with the needs of
business.
6. Fill-in-the-Blank: The __________ model is used to categorize
service desk requests and incidents.
Answer: ITIL Service Lifecycle
Rationale: The ITIL Service Lifecycle model provides a
framework for managing and categorizing service desk activities.
7. True/False: Business Continuity Planning (BCP) is only
necessary for large enterprises.
Answer: False
Rationale: BCP is essential for businesses of all sizes to ensure
they can continue operations in the event of a disaster or
disruption.
8. Multiple Response: Which of the following are considered best
practices for securing enterprise data? (Select all that apply)
a) Regularly updating software and systems
b) Using strong, unique passwords for each system
c) Storing all sensitive data on a single server for convenience
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