Exam (elaborations)
Supply Chain Management 301 Exam 3 (Iowa State) With Complete Solutions
- Course
- Institution
Supply Chain Management 301 Exam 3 (Iowa State) With Complete Solutions
[Show more]
Content preview
Name: Score:120 Multiple choice questions
Term 1 of 120
(T/F) The three inputs for calculating Customer Lifetime Value are Average Annual Sales, Expected
Lifetime and Forecasted Profits.
True
False
Definition 2 of 120
David Maister's First Rule of Service is:
Climate change
You can't please all the customers all the time
Continuous connectivity
Satisfaction = perception − expectation
Definition 3 of 120
Which of the following strategic foreign facilities is set up in a location with an abundance of
advanced suppliers, competitors, research facilities, and knowledge centers to get access to the
most current information on materials, components, technologies, and products?
Business cluster
Contributor factory
Server factory
Data warehouse
,Definition 4 of 120
The acts of receiving shipments, breaking down shipments, repackaging shipments, and
distributing components to a manufacturing location or finished products to customers by a
distribution center is referred to as:
Crossdocking
E-purchasing
E-distributors
Customs Brokering
Definition 5 of 120
Service provided by multiple servers acting in parallel is referred to as:
Continuous connectivity
Server factory
Process integration
Multiple-channel queuing system
Definition 6 of 120
Your company allows customers to "opt-out" of receiving email advertisements. This is referred to
as:
Information visibility
Event-based marketing
Cross-selling
Permission marketing
,Definition 7 of 120
Regional trade agreements assist with which of the following?
Identify all factors considered important to the facility location decision
-Handle trade disputes
-Provide technical assistance for developing countries
-Monitor national trade policies
-Increasing safety stock
-Develop a formal risk management program
-Diversify the supply base
-Customer service levels drop
-More safety stock must be held
-Cost may increase due to expedited deliveries
Term 8 of 120
(T/F) The Balanced Scorecard framework consists of four perspectives: financial perspective,
human resources perspective, inventory perspective, and the logistics perspective.
True
False
Definition 9 of 120
Cost-based performance measures _____ reflect the underlying performance of the productive
systems of an organization.
Always Accurately
Are The Most Reliable Indicators
Rarely
Depend Solely On External Factors
, Definition 10 of 120
A ___________________ consolidates large numbers of small shipments to fill entire truck trailers or rail
cars to achieve truckload or carload transportation rates.
Freight forwarder
Supply chain manager
Customs broker
Third-party logistics provider
Definition 11 of 120
Which of the following is a direct benefit from the adoption of NAFTA?
A rise in unemployment rates in asia
An increase in trade between U.S., Canada, and Mexico
A decrease in trade barriers within europe
A growth in agricultural production in africa
Definition 12 of 120
When utilizing performance standards, the difference between the standard and the actual
performance is called the:
Certified Variance
Performance Variance
Performance Dashboards
Organizational Variance
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller stuuviaa. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62555 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
