in Healthcare MDLB 1221 with
Complete Solutions
Accreditation - ANSWER - is the longest established and most widely known process
for the external evaluation of healthcare services.
Appearance - ANSWER - An image that portrays an individual, hopefully one that
displays a trustworthy and respectable person in a health care setting. An MLAs
appearance should display cleanliness and confidence, often follows dress code.
Accountability - ANSWER - To be answerable for services that an individual is
trained, qualified, and hired to perform. An attitudinal and moral issue.
BCSLS - ANSWER - British Columbia Society of Laboratory Science; the provincial
professional association in BC for Medical Laboratory Techs and MLAs who work in
public and private medical labs throughout BC. They are responsible for provincial
certification in BC.
Canadian Charter of Rights and Freedoms - ANSWER - A constitutional document
that guarantees certain rights and freedoms to all Canadian citizens; always must
be considered before any federal, provincial, or local legislation is implemented.
Certification - ANSWER - The process in which an individual's training/education is
formally evaluated and recognized as meeting certain predetermined standards.
Usually undertaken by a professional organization. This ensures that certified
individuals meet specified standards to ensure the safe, ethical practice of a
professional service.
PIPEDA - ANSWER - Personal information protection and electronic documents act
Professionalism - ANSWER - The conduct and qualities that characterize a
professional person. (ie. empathy, honesty, safety, communication, respect, ect...)
, Point-of-care Testing (POCT) - ANSWER - medical diagnostic testing performed
outside the clinical laboratory in close proximity to where the patient is receiving
care.
CEU - ANSWER - Continuing Education Units
Communication Skills - ANSWER - The means in which information is exchanged or
transmitted; one of the most important processes that takes place in the healthcare
system.
Competence - ANSWER - A standardized requirement for an individual to perform a
job properly, in a way that guarantee the standard of care that a facility provides.
Can be evaluated in regular intervals to ensure it is maintained.
Confidentiality - ANSWER - The discretion not to reveal any information about the
patient without his/her permission.
Consent - ANSWER - The process by which a patient allows a medical procedure to
occur, necessary to have the patient understand the procedure fully.
Continuing Education - ANSWER - The maintenance and improvement of the MLA's
level of competence and field of knowledge. Through seminars/courses, reading
appropriate literature, sharing knowledge with colleagues.
CSMLS - ANSWER - Canadian Society for Medical Laboratory Science; the national
certifying body for medical laboratory technologists and assistants.
Safety - ANSWER - Actions/behaviour must ensure your safety and the patient's
safety. It is both a legal and ethical issue, and is ensured by clear guidelines and
procedures by the workplace.
Active listening - ANSWER - Taking positive steps through feedback to ensure that
the listener is interpreting what the speaker is saying exactly as the speaker
intended.