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ISDS Exam 1 questions and answers certified 2024
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ISDS Exam 1 questions and answers certified 2024
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ISDS Exam 1 - CH 1, 2, 3, 4, 6, 7Companies with the highest level of quality are about how many times more
productive than their competitors with the lowest quality levels? - correct
answer ✔5
Which of the four major categories of quality costs is particularly hard to
quantify? - correct answer ✔External failure costs
Which of the following is true about the ISO 9000 certification? - correct
answer ✔Certified organizations must be audited every 3 years.
A production manager at a pottery factory has noticed that about 70 percent of
defects result from impurities in raw materials, 15 percent result from human
error, 10 percent from machine malfunctions, and 5 percent from a variety of
other causes. This manager is most likely using __________. - correct
answer ✔A Pareto chart (organizes errors and finds solutions)
Pareto charts are used to _______________. - correct answer ✔Organize
errors, problems, or defects
A Six Sigma program has how many defects per million? - correct answer
✔3.4
One of Britain's largest children's hospital's working with Ferrari Racing is an
example of ________________. - correct answer ✔External Benchmarking
Which of the determinants of service quality involves having the customer's
best interests at heart? - correct answer ✔Credibility
,Which of the following is NOT a typical inspection point? - correct answer
✔After a costly process
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost
in the ________________. - correct answer ✔Taguchi Quality Loss Function
Building high-morale organizations and building communication networks that
include employees are both elements of ________________. - correct
answer ✔Employee Empowerment
PDCA is most often applied to which aspect of TQM? - correct answer
✔Continuous Improvement
In which of the four major categories of quality costs would the costs
associated with scrap and rework belong? - correct answer ✔Internal Failure
Which of the following is FALSE regarding control charts? - correct answer
✔Values above the upper control limit always imply that the product's quality
is exceeding its expectations
Total quality management emphasizes ______________. - correct answer
✔A commitment to quality that goes beyond internal company issues to
suppliers and customers
The "four Ms" of cause-and-effect diagrams are - correct answer ✔Material,
machinery, manpower, and methods
A customer service manager at a retail clothing store has collected numerous
customer complaints from the forms they fill out on merchandise returns. To
analyze trends of patterns in these returns, she has organized these
, complaints into a small number of sources or factors. This is most closely
related to the __________ tool of TQM. - correct answer ✔Cause-and-effect
diagram
Based on his 14 Points, Deming is a strong proponent of ________________.
- correct answer ✔Training and knowledge
A device or technique that ensures production of a good unit every time is a
____________. - correct answer ✔Poka-yoke
"Making it right the first time" is _______________. - correct answer ✔A
manufacturing-based definition of quality
Attribute inspection measures __________________. - correct answer ✔If
the product is good or defective
What is the only internationally recognized quality standard? - correct answer
✔ISO 9000
ISO 9000 seeks standardization in terms of _____________. - correct answer
✔Procedures to manage quality
A successful TQM program incorporates all of the following except
________________. - correct answer ✔Centralized decision-making
authority
Quality "lies in the eyes of the beholder" is ______________. - correct
answer ✔A user-based definition of quality
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