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Excellence in Business Communication, 12e (Thill/Bovee)
Excellence in Business Communication, 12e (Thill/Bovee)
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,DOWNLOAD THE Test Bank for Excellence in Business Communication 12thEdition Thill
Excellence in Business Communication, 12e (Thill/Bovee)
Chapter 2 Collaboration, Interpersonal Communication, and Business Etiquette
1) As an approach to resolving conflict during team activities, a ________ proposes that both
sides can satisfy their goals (at least to some extent) and seeks to minimize losses for everyone
involved.
A) fair play strategy
B) lose-lose strategy
C) win-win strategy
D) break-even strategy
E) proactive behavior strategy
Answer: C
Explanation: C) If you approach conflict with the idea that both sides can satisfy their goals to at
least some extent (a win-win strategy), you can minimize losses for everyone.
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Analytic thinking
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
2) In participative management
A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favor of individual achievement.
D) an authoritarian management model is used.
E) managers have exclusive control.
Answer: A
Explanation: A) Participative management's aim is to improve decision making and efficiency
by including employees in the decision-making process.
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
1
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,DOWNLOAD THE Test Bank for Excellence in Business Communication 12th
Edition Thill
3) During the group development process, the ________ phase is reached when a consensus is
reached and the team finds a solution that all members are willing to support.
A) orientation
B) emergence
C) brainstorming
D) reinforcement
E) conflict
Answer: B
Explanation: B) According to the textbook, teams evolve through the following five stages:
orientation, conflict, brainstorming, emergence, and reinforcement. Consensus is reached when
the team finds a solution that all members are willing to support (even if they have reservations).
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Synthesis
Learning Outcome: Describe best practices in team and interpersonal communication
4) A ________ usually has a long life span and typically deals with regularly recurring tasks.
A) task force
B) work group
C) committee
D) problem-solving team
E) groupthink team
Answer: C
Explanation: C) Committees are formal teams that usually have a long life span and can become
a permanent part of the organizational structure.
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
2
Copyright © 2017 Pearson Education, Inc.
mynursytest.store
, DOWNLOAD THE Test Bank for Excellence in Business Communication 12th
Edition Thill
5) Which one of the following is an indication of a dysfunctional team role?
A) Encouraging
B) Compromising
C) Coordinating
D) Initiating
E) Diverting
Answer: E
Explanation: E) Controlling, withdrawing, attention seeking, and diverting are dysfunctional,
self-oriented roles that mainly fulfill individual rather than team needs.
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Reflective thinking
Difficulty: Moderate
Classification: Application
Learning Outcome: Describe best practices in team and interpersonal communication
6) Groupthink refers to
A) the willingness of individual group members to withhold contrary or unpopular opinions,
even when those objections are legitimate, and to favor majority opinion.
B) the four-step decision-making process in groups.
C) software programs that help groups make decisions.
D) the basic rules that underlie a group's behavior and guide the group to make its decisions.
E) putting others first instead of being selfish.
Answer: A
Explanation: A) When groupthink occurs, all group members tend to agree with the consensus.
Groupthink arises when group members see little to gain and a lot to risk in expressing opinions
that are not congruent with the prevailing views of the group.
LO: 2.1: List the advantages and disadvantages of working in teams, describe the characteristics
of effective teams, and highlight four key issues of group dynamics.
AACSB: Written and oral communication
Difficulty: Easy
Classification: Conceptual
Learning Outcome: Describe best practices in team and interpersonal communication
3
Copyright © 2017 Pearson Education, Inc.
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