Advanced Business Communication Final Exam Questions with Complete Solutions
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Course
Business Communication
Institution
Business Communication
Communication Style - Answer-Passive, Assertive, Aggressive
Passive Communicator - Answer-Communication Style in which you put the rights of others before your own, minimizing your own self worth
Assertive Communication Style - Answer-Communication style in which you stand up for your rights ...
Interpretation - Answer-Comprehend and express the meaning or significance of a wide
variety of experiences, situations or events
Analysis - Answer-Identify intended and inferential relationships among statements
questions or concepts
Evaluation - Answer-Assess credibility of statements or representations
Inference - Answer-Identify and secure elements needed to draw reasonable
conclusions
Explanation - Answer-State the results of one's reasoning in terms of the evidential or
conceptual considerations upon which one's results are based.
Self-Regulation - Answer-Self-consciously monitor one's cognitive activities, the
elements used in those activities, and the results obtained with a view toward
questioning or validating those results.
Group Think - Answer-The tendency of those in a group to stifle dissent to give the
illusion of unit cohesion
Professional Ethics - Answer-Treating others as you would want to be treated
, Encoding - Answer-Part of the communication process in which the sender transmits a
coded message
Decoding - Answer-Part of the communication process whereby the receiver decodes
the message
Globalization - Answer-Having worldwide reach and impact
Critical thinking skill - Answer-(1) Identify the problem (2)Consult cross functional team
for alternatives (3) Weight the evidence (4) Pros and Cons (5) select the best alternative
Virtual Teams - Answer-Teams that communicate by electronic means over time and
space
Channels - Answer-Mediums of communication that are determined by the audience,
situation, etc. Could include mail, email, fax, telephone, video conference, in person
meeting, etc.
The Message - Answer-Content of the communication
CRM - Answer-Customer Relations Management
Knowledge management - Answer-Companies are no longer paying employees for the
information they have obtained, but rather what they can do with that information to
assist the company
Mirroring speech - Answer-Mimicking the speech pattern of another person in terms of
rhythm, style, vocabulary, etc.
Listening - Answer-is defined as the process of receiving and constructing meaning
from verbal and non-verbal communications.
Workplace trends - Answer-Tendency towards diverse teams, multicultural work
environment, flattened hierarch, focus on excellent communication skills and critical
thinking ability
Nonverbal Communication - Answer-To complement and illustrate; reinforce;
accentuate
Powerpoint - Answer-The standard for professional presentation of complex information
rule of seven - Answer-Presentation in Power-point rule where a slide should have no
more than seven bullet points and no more than seven words per line
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