Business Communication Final Exam Questions with Latest Update
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Course
Business Communication
Institution
Business Communication
What is "You attitude" and why is it important? - Answer-Demonstrates your ability to see another point of view (empathy). Audience focused. Communicating with genuine you attitude gets positive results.
How do you communicate a "you attitude"? - Answer-Look at things from the audience point of ...
Business Communication Final Exam
Questions with Latest Update
What is "You attitude" and why is it important? - Answer-Demonstrates your ability to
see another point of view (empathy). Audience focused. Communicating with genuine
you attitude gets positive results.
How do you communicate a "you attitude"? - Answer-Look at things from the audience
point of view.
Emphasizes what the audience wants to know.
Treats the audience with courtesy.
Respects the audience's intelligence.
Protects the audience's ego.
What is you attitude writing? - Answer-Focuses positively and politely on the audience.
Appearance, layout, visuals, content, language, and medium.
How do you create a positive you attitude? - Answer-Talk about the reader.
Avoid talking about feelings, except to congratulate or offer sympathy.
Use You more than I in positive situation, use we when it includes the reader.
Avoid the blaming you in negative situations.
How do you build goodwill using content? - Answer-Be concise and complete. Omit
irrelevant information.
Anticipate and answer questions or objections.
Explain why information is important.
Explain how the subject affects the reader.
Consider using an appendix or attachment for non essential information.
How do you build goodwill using organization? - Answer-Put information that readers
are most interested in first.
Arrange information to meet the readers needs.
Use headings and lists so readers can find key points quickly.
How do you build goodwill using layout and medium? - Answer-Use white space, bold
or italics, indents, bullets and/or lists for emphasis.
Keep paragraphs short.
The message is clear.
The message is concise.
The message is comprehensive.
The message is complete.
The message is correct.
When should you use email? - Answer-When email is standard organizational.
, When your audience expects or prefers it.
When email is optimal tool.
How do you format email messages? - Answer-Use PAIBOC analysis to plan.
Take special care when writing to people outside of your organization.
Give all necessary information.
Use numbers, bullets, and indents for emphasis.
When should you text? - Answer-Text when your PAIBOC analysis determines its the
best medium.
Organizational culture.
Audience expectations.
Purpose
What should you know about content and tone? - Answer-Deliver sensitive messages in
person whenever possible.
Be clear, courteous, and concise.
Format and name attachments appropriately.
Compose and copy with discretion.
What are some rules of netiquette? - Answer-Never send or post angry messages.
Send people only messages they need.
Send cards, not emails for condolences or congratulations.
Before pressing send assume your message is public.
Avoid use of all caps.
What is primary research? - Answer-Personal observations.
Experiences.
Experiments.
Interviews.
Focus groups.
Surveys.
What is secondary research? - Answer-Retrieves data that someone else has gathered:
library research and online searches.
How do you find information? - Answer-Reference texts.
Encyclopedias.
Journals.
Periodicals.
Magazines and newspapers.
What are the different sampling methods? - Answer-Random.
Convenience.
Judgement.
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