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Business Communication Final Exam Questions with Complete Solutions $12.49
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Business Communication Final Exam Questions with Complete Solutions
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  • Course
  • Business Communication
  • Institution
  • Business Communication

Credibility - Answer-is your reputation for being trustworthy -to perform your work with excellence -to care about those you work with and for -to live by high ethical, corporate and personal values -to deliver on your promises Competence - Answer-refers to the knowledge and skills needed t...

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  • September 3, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • business communication final exam questions with c
  • credibility answer is your reputation for being

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  • Business Communication
  • Business Communication

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Business Communication Final Exam
Questions with Complete Solutions
Credibility - Answer-is your reputation for being trustworthy
-to perform your work with excellence
-to care about those you work with and for
-to live by high ethical, corporate and personal values
-to deliver on your promises

Competence - Answer-refers to the knowledge and skills needed to accomplish
business tasks, approach business problems, and get a job done

Caring - Answer-implies understanding the interest of others, cultivating a sense of
community, and giving to others in showing generosity

Character - Answer-refers to a reputation; or staying true to commitment made to
stakeholders and adhering to having moral and ethical values

FAIR Test - Answer-a way to evaluate your communications is to use this test. this test
helps you examine how well you have provided the facts

-Factual
-Accessible
-Impacts
-Respectful

Effective Communication - Answer--receiver centric
-anticipates receiver's needs and concerns
-effective listening: verbal and nonverbal cues

Obstacles in Effective Listening/Communication - Answer-Noise and lifetime
experiences

Noise - Answer-distortion to or interruption of the messages

Types of Noises - Answer-Physical, Physiological, Semantic, Psychological

Physical Noise - Answer-external noise that makes it difficult to hear message

Physiological Noise - Answer-hearing problems, illness, memory loss, sickness

Semantic Noise - Answer-different meanings applied to the same word or phrase

Psychological Noise - Answer-attitudes, ideas, and emotions

, Lifetime Experiences (Frame of Reference) - Answer-encode and decode all outgoing
and incoming messages

Understanding Emotions - Answer--empathy
-active listening
-learner mindset
-share your perspective
-relationship management

Relationship Management - Answer--be present (physically and emotionally)
-listen with a learner mindset
-keep attitude positive
-validate others
-be kind and respectful when disagreeing
-ask questions

Effective Team Communication Stages - Answer-Forming, Storming, Norming, and
Performing

Forming - Answer-focus on gaining acceptance and avoiding conflict

Storming - Answer-members open with their competing ideas about how the team
should approach work

Norming - Answer-the team decides on a work plan, roles, goals, and accountability
they want to follow

Performing - Answer-team operates efficiently toward accomplishing their goals

Tips on Improving Team Performance - Answer--Establish effective common goals
(SMART goals)
-assess each team members' strengths and weaknesses
-establish clear roles
-make a plan
-take initiative
-be respectful when communicating
-create a team name

SMART Goals - Answer-Specific, Measurable, Attainable, Relevant, and Timely

Message Process - Answer--Plan
-Write
-Review
-Avoid

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