Business Communication Final Exam Questions and Answers Latest Update
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Course
Business Communication
Institution
Business Communication
True or False: As the communication barrier known as bypassing reveals, meanings are in people rather than in words - Answer-True
A common barrier to clear communication is bypassing, which is formed by people attaching differing meanings to words and phrases
Which of the following sentences ...
Business Communication Final Exam
Questions and Answers Latest Update
True or False: As the communication barrier known as bypassing reveals, meanings are
in people rather than in words - Answer-True
A common barrier to clear communication is bypassing, which is formed by people
attaching differing meanings to words and phrases
Which of the following sentences avoids bias?
a. all nurses and their husbands are invited to the awards ceremony
b. Jerry, 62, was recently transferred to a new position
c. Mayumi Tanaka, a Japanese American, was hired for the researcher position
d. hundreds of sales representatives are expected to attend the convention - Answer-
hundreds of sales representatives are expected to attend the convention
true or false: valuing length over clarity leads to conciseness in writing - Answer-false
conciseness involves valuing clarity over length
mark is planning a business message. he is deciding what kind of language is
appropriate, what depth of explanation is needed, and whether his tone should be
formal or informal. what prewriting task is Mark completing?
a. responding to the audience profile
b. organizing his message
c. identifying the task and purpose
d. gathering information through research - Answer-responding to the audience profile
the process of communication begins with ______.
a. a message is put into words
b. the sender has an idea
c. a message is sent over a communication channel to the receiver
d. the receiver decodes the message - Answer-the sender has an idea
true or false: because jargon can be confusing, it should be avoided in most business
writing - Answer-false
jargon describes technical or specialized terms within a field. when you are
communicating with people within your field, these terms allow insiders to communicate
complex ideas briefly. however, o outsiders, these terms mean nothing. remember to
use jargon only when the primary or secondary audience will understand it
,when developing audience benefits, you will adapt your message to the receiver's
needs by putting yourself in that person's shoes. this process is called ______.
a. empathy
b. sympathy
c. audience-profile response
d. "you" view - Answer-empathy
true or false: a letter is an effective channel for an internal written message requiring
formality or sensitivity - Answer-false
a letter is used for external messages requiring formality, sensitivity, and/or a written
record
collaboration on team-written documents maybe necessary for projects that are big,
have shorter deadlines, and _______.
a. involve ethical or legal issues
b. include digital images
c. require the expertise or consensus of many people
d. are written on company letterhead - Answer-require the expertise or consensus of
many people
in what phase of the writing process should you spend the most time?
a. prewriting
b. revising
c. writing
d. brainstorming - Answer-revising
true or false: I have decided to allow you to take Friday off effectively applies to the
"you" view - Answer-false
I have decided to allow you to take Friday off effectively applies the "I/we" view
which of the following is the least effective tool for most collaborative writing tasks?
a. a wiki
b. e-mail
c. track changes and comment feature in MS word
d. google docs - Answer-e-mail
true or false: the first phrase of the writing process involves writing a rough draft of your
message - Answer-false
,the first phase of the writing process prepares you to write. it involves analyzing the
audience and your purpose for writing, anticipating how your audience will react to your
message, and adapting your message to the audience
Marcee must evaluate each of her employees yearly. what communication channel
should she use to convey the results of her evaluation?
a. business letter
b. e-mail
c. instant message
d. face-to-face conversation - Answer-face-to-face conversation
true or false: encoding involves translating a message from its symbol form into
meaning - Answer-false
encoding occurs when an idea is converted into words or gestures that convey
meaning. decoding is the process that involves translating a message from its symbol
form into meaning
true or false: before you compose a message, ask yourself "why am i sending this
message?" and "what do i hope to achieve?" - Answer-true
as you begin to compose a workplace massage, you should ask yourself "why am i
sending this massage?" and "what do I hope to achieve?" your response to these
questions will determine how you organize and present your information
true or false: team-written documents and presentations are standard in most
organizations because collaboration produces a better product - Answer-true
collaboration has many advantages, including producing a better product because many
heads are better than one
phrases such as probably, usually, often, soon, and right away can contribute to the
communication barrier known as ______.
a. noise
b. bypassing
c. lack of language skill
d. frame of reference - Answer-bypassing
which of the following represents a benefit of team-written documents?
a. collaboration protects an individual from blame when a project isn't completed on
schedule
b. working together helps to create functional barriers that improve formal
communication
, c. team-written documents and presentations are less formal and more up-to-date
d. working together helps members learn more about the organization's value and
procedures - Answer-working together helps members learn more about the
organization's value and procedures
according to your text, communication can be defined as "the transmission of ______
from one individual or group to another"
a. information and meaning
b. sounds
c. verbal messages
d. verbal and nonverbal messages - Answer-information and meaning
if you send a message to your supervisor and she forwards it to the vice president, the
vice president would be considered_______.
a. your primary audience
b. your secondary audience
c. your formal audience
d. your informal audience - Answer-your secondary audience
true or false: in team writing projects, team members usually work most closely together
during Phase 1, the prewriting phase - Answer-true
teams may not function together in each phase of the writing process. for instance,
members may gather at the beginning to brainstorm and to complete Phase 1 planning,
separate to complete the writing tasks of Phase 2, and work together to combine and
revise the finished product in Phase 3
choose the most effective way to revise the following sentence for positive emphasis:
Students cannot park in Lot C until August 25
a. students can park in Lot C
b. Lot C is off-limits to students until August 25
c. Students may park in Lot C beginning August 25
d. Students: No parking in Lot C - Answer-students may park in Lot C beginning august
25
which of the following is an example of a comma splice?
a. hallie submitted her resume online
b. because hallie submitted her resume online
c. hallie submitted her resume online she hoped to receive a response from the
employer by the end of the week
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