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Business Communication Exam Study Guide Questions and Answers
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  • Course
  • Business Communication
  • Institution
  • Business Communication

During the process of composing a negative message, you should try to - Answer-Gain the reader's acceptance of the bad news When you're planning a negative message,------------in order to minimize the damage to business relationships and encourage acceptance of your message - Answer-Analyze the ...

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  • September 3, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • business communication exam study guide questions
  • during the process of composing a negative messag

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  • Business Communication
  • Business Communication

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Business Communication Exam Study
Guide Questions and Answers
During the process of composing a negative message, you should try to - Answer-Gain
the reader's acceptance of the bad news

When you're planning a negative message,------------in order to minimize the damage to
business relationships and encourage acceptance of your message - Answer-Analyze
the situation carefully

Consider the following statements. Which one of them is phrased in a negative way? -
Answer-Your payment is late

One of the primary goals of a negative message is to - Answer-Gain acceptance for the
bad news

Use the ----------to deliver bad news, if you have to get the reader's attention
immediately - Answer-Direct approach

Use the -----------when you must deliver bad news, if your audience has an emotional -
Answer-Indirect approach

When you need to maintain a close working relationship with someone to whom you
give are a negative message, you should generally - Answer-Analyze the situation
carefully

To avoid awkward situation, it is best to deliver bad news for employees in writing
whenever possible. - Answer-False

You can help establish the right tone in a negative message by using positive words
rather than negative, counterproductive ones - Answer-True

If you choose to apologize in a negative message, you should - Answer-Be sincere and
make it a true apolgy

An advantage of the direct approach for communicating bad news is that it keeps the
message short. - Answer-True

One important goal of a buffer is to - Answer-Establish common ground with your reader

When rejecting a request because of company policy, you should - Answer-Explain the
policy so the audience can try to meet the requirements later

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