Business Communication Exam Study Guide Questions and Answers
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Course
Business Communication
Institution
Business Communication
During the process of composing a negative message, you should try to - Answer-Gain the reader's acceptance of the bad news
When you're planning a negative message,------------in order to minimize the damage to business relationships and encourage acceptance of your message - Answer-Analyze the ...
Business Communication Exam Study
Guide Questions and Answers
During the process of composing a negative message, you should try to - Answer-Gain
the reader's acceptance of the bad news
When you're planning a negative message,------------in order to minimize the damage to
business relationships and encourage acceptance of your message - Answer-Analyze
the situation carefully
Consider the following statements. Which one of them is phrased in a negative way? -
Answer-Your payment is late
One of the primary goals of a negative message is to - Answer-Gain acceptance for the
bad news
Use the ----------to deliver bad news, if you have to get the reader's attention
immediately - Answer-Direct approach
Use the -----------when you must deliver bad news, if your audience has an emotional -
Answer-Indirect approach
When you need to maintain a close working relationship with someone to whom you
give are a negative message, you should generally - Answer-Analyze the situation
carefully
To avoid awkward situation, it is best to deliver bad news for employees in writing
whenever possible. - Answer-False
You can help establish the right tone in a negative message by using positive words
rather than negative, counterproductive ones - Answer-True
If you choose to apologize in a negative message, you should - Answer-Be sincere and
make it a true apolgy
An advantage of the direct approach for communicating bad news is that it keeps the
message short. - Answer-True
One important goal of a buffer is to - Answer-Establish common ground with your reader
When rejecting a request because of company policy, you should - Answer-Explain the
policy so the audience can try to meet the requirements later
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