SHRM-CP Vocabulary Verified A+
1. Accounts payable ️Money an organization owes its vendors and suppliers.
2. Accounts receivable ️Money an organization's customers owe the organization.
3. ADA Amendments Act (ADAAA) ️Amendments to U.S. Americans with Disabilities Act covering the
defi...
SHRM-CP Vocabulary Verified A+
1. Accounts payable ✔️Money an organization owes its vendors and suppliers.
2. Accounts receivable ✔️Money an organization's customers owe the organization.
3. ADA Amendments Act (ADAAA) ✔️Amendments to U.S. Americans with Disabilities Act covering the
definition of individuals regarded as having a disability, mitigating measures, and other rules of
construction to guide the analysis of what constitutes a disability.
4. ADDIE model ✔️Five-step instructional design process that governs the development of learning
programs.
5. Adverse impact ✔️Type of discrimination that results when a neutral policy has a discriminatory
effect; also known as disparate impact.
6. Affinity diagramming ✔️Data sorting technique in which a group categorizes and subcategorizes data
until relationships are clearly drawn.
7. Age Discrimination in Employment Act (ADEA) ✔️U.S. act that prohibits discrimination in the
workplace on the basis of age.
8. Alternative dispute resolution (ADR) ✔️Umbrella term used to describe a number of problem-solving
and grievance resolution approaches.
9. Amendment ✔️Modification of the U.S. Constitution or a U.S. law.
10. Americans with Disabilities Act (ADA) ✔️U.S. act that prohibits discrimination against a qualified
individual with a disability because of his/her disability.
11. Andragogy ✔️Study of how adults learn.
,12. Applicant tracking software (ATS) ✔️Software that provides an automated way for organizations to
manage the recruiting process.
13. Apprenticeship ✔️Related to technical skills training; often a partnership between employers and
unions.
14. Arbitration ✔️Procedure in which disputes are submitted to one or more impartial persons for final
determination.
15. Assessment centers ✔️Assessment tools that provide candidates a wide range of leadership
situations and problem-solving exercises.
16. Assets ✔️Financial, physical, and sometimes intangible properties an organization owns.
17. Assignees ✔️Employees who work outside their home countries.
18. Auditory learners ✔️People who learn best by relying on their sense of hearing.
19. Authentic leadership ✔️Leadership grounded in an individual's values and principles and focused on
empowering others to act.
20. Balanced scorecard ✔️Measurement approach that provides an overall picture of an organization's
performance as measured against goals in finance, customers, internal business processes, and learning
and growth.
21. Balance sheet ✔️Statement that reports the financial position of the organization at a specific point
in time; shows assets, liabilities, and shareholder equity.
22. Behavioral interview ✔️Type of interview that focuses on how applicants previously handled real
situations.
,23. Benchmarking ✔️Process that compares performance levels and/or processes of one entity with
those of another to identify performance gaps and set goals aimed at improving performance.
24. Benefits ✔️Payments or services provided to employees to cover issues such as retirement, health
care, sick pay/disability schemes, life insurance, and paid time off.
25. Bias ✔️Occurs when an appraiser's values, beliefs, or prejudices distort performance ratings.
26. Big data ✔️High-volume, high-velocity, and high-variety information assets that require innovative
forms of information processing for enhanced insight and decision making.
27. Bill ✔️A proposal presented to a legislative body for possible enactment as a statute.
28. Blended learning ✔️Planned approach to learning that includes a combination of instructor-led
training, self-directed study, and/or on-the-job training.
29. Blogs ✔️Broadcast-style communications that enable authors to publish articles, opinions, product
or service reviews, etc., on a web page.
30. Blue ocean strategies ✔️Strategies that generate competitive advantage by creating a new
marketplace arena in which there are no other competitors.
31. Bona fide occupational qualification (BFOQ) ✔️Situation in which religion, sex, or national origin is
reasonably necessary to carrying out a particular job function in the normal operations of an
organization.
32. Brain drain ✔️Exit of educated and skilled citizens from emerging and developing countries for
better-paying jobs in developed countries.
33. Broadbanding ✔️Combining several salary grades or job classifications with narrow pay ranges into
one band with a wider salary spread.
, 34. Burlington Industries, Inc. v. Ellerth ✔️U.S. court ruling that distinguished between supervisor
harassment that results in tangible employment action and supervisor harassment that does not.
35. Business Acumen competency ✔️The ability to understand and apply information with which to
contribute to the organization's strategic plan.
36. Business case ✔️Presentation to management that establishes that a specific problem exists and
argues that the proposed solution is the best way to solve the problem in terms of time, cost efficiency,
and probability of success.
37. Business intelligence ✔️Ability to gather and analyze data from inside and outside the organization
so that information is available for decision makers.
38. Career development ✔️Process by which employees progress through a series of stages in their
careers, each of which is characterized by relatively unique issues, themes, and tasks.
39. Career management ✔️Preparing, implementing, and monitoring employees' career paths, with a
primary focus on the goals and needs of the organization.
40. Career planning ✔️Actions and activities that individuals perform in order to give direction to their
work lives.
41. Cash flow statement ✔️Statement that shows incoming and outgoing cash in the areas of
operations, investments, and financing and remaining cash reserves; reflects an organization's ability to
meet its current and short-term obligations.
42. Center of excellence (COE) ✔️HR structural alternative established as an independent department
that provides services within a focused area to internal clients.
43. Central tendency error ✔️Error that occurs when an appraiser rates all employees within a narrow
range, regardless of differences in actual performance.
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