Business Communications Chapter 1-3 Exam Questions and Answers
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Course
Business Communication
Institution
Business Communication
ethical - Answer-knowing and doing what's right and wrong
why do you need to know ethics? - Answer-countries can have a downfall due to all people being ethical
soft skills - Answer-potential employers look at what?
etiquette and manners - Answer-in business, what is important to have?
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Business Communications Chapter 1-3
Exam Questions and Answers
ethical - Answer-knowing and doing what's right and wrong
why do you need to know ethics? - Answer-countries can have a downfall due to all
people being ethical
soft skills - Answer-potential employers look at what?
etiquette and manners - Answer-in business, what is important to have?
what do soft skills include - Answer-how you speak, act, and writing skills
they have the writing skills down pact - Answer-who have better opportunities and would
likely get more jobs because of this
learned - Answer-communication skills are ?
heightened global competition - Answer-deals with dealing with different diversities
flatted management hierarchies - Answer-communicating with the top level
organizations
inform, persuade, promote good will - Answer-what are the three functions with
communicating
to think critically and creatively because there's facts behind creative idea - Answer-
what do employers look for employees to do?
communication - Answer-transmission of meaning from one group to another
idea is sent by a sender who encodes and converts the idea into words or gestures that
convey meaning. Then it sent through a channel, where it might have noise, and
receiver has to decode by translating message from symbol into meaning. - Answer-
what is the communication process
no - Answer-is the communication process always successful?
sender - Answer-in the communication process, this is the one who encodes the
message
channel - Answer-medium into what a message is conveyed in
, noise - Answer-interruption in the channel communication process
receiver - Answer-the one that decode the message and makes it into a real meaning
feedback - Answer-receives gives ___ to sender
communication isn't perfect so one should:
adapt message to receiver
improve language skills
question preconceptions
encourage feedback - Answer-what are ways to overcome communication obstacles
email - Answer-the best way to communicate is through
downward flow - Answer-from ceo -> staff
upward flow - Answer-staff -> ceo
horizontal flow - Answer-communication that takes place around coworkers at the same
level
distortion - Answer-if there is a long line of management, communication will have
hard skills - Answer-technical skills in field
soft skills - Answer-oral and written communication
listening proficiency
nonverbal
ability to work in teams
etiquette
increase productivity
faster response
better decision making - Answer-why do businesses want team work
virtual teams - Answer-teams work over technology
forming, storming, norming, performing - Answer-what are the phases of team
development
forming - Answer-establish rules, get to know each other
storming - Answer-conflict arise
members define roles to achieve goal
norming - Answer-tension subside
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