Business Communications Final Exam Review Questions and Answers
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Course
Business Communication
Institution
Business Communication
What are traits of a busybody? (Communication Traits of Unpleasant Coworkers) - Answer-Butts in to conversations, Butts in to others' business, Expresses opinion on matters that don't concern him/her
What are traits of a controlling/bossy coworker? (Communication Traits of Unpleasant Coworkers) ...
Business Communications Final Exam
Review Questions and Answers
What are traits of a busybody? (Communication Traits of Unpleasant Coworkers) -
Answer-Butts in to conversations, Butts in to others' business, Expresses opinion on
matters that don't concern him/her
What are traits of a controlling/bossy coworker? (Communication Traits of Unpleasant
Coworkers) - Answer-Tries to control or boss others around, Gives orders without
having the proper authority, Is condescending/talks down to others, Wants his/her own
way
What are traits of a self-promoting coworker? (Communication Traits of Unpleasant
Coworkers) - Answer-Competitive, wants to be number one, Tries to promote
himself/herself, Is self-centered, Tries to make himself/herself look good
What are traits of a coworker with unprofessional behavior? (Communication Traits of
Unpleasant Coworkers) - Answer-Is rude, Gossips and bad-mouths others to a third
party, Criticizes others, Yells or screams
What are traits of a coworker with unprofessional focus of attention? (Communication
Traits of Unpleasant Coworkers) - Answer-Talks about personal problems at work,
Brings personal problems to work, Talks about non-work-related issues
What are traits of a defensive and judgmental coworker? (Communication Traits of
Unpleasant Coworkers) - Answer-Sees others as a threat to his/her job, Attacks others'
behavior and judgments, Critical rather than constructive
What are traits of a distracting coworker? (Communication Traits of Unpleasant
Coworkers) - Answer-Distracts others from work, Behaves in irritating ways
How do you give praise? - Answer-Praise promptly, Make praise specific, Praise
progress not just perfection, Praise intermittently, Relay praise, Praise sincerely
What are the two guidelines that will help you choose the sender of constructive
feedback or criticism? - Answer-Choose the most credible critic, Make sure the criticism
is appropriate to the critic's role
Once choosing a sender of constructive feedback or criticism, how do you frame the
message? - Answer-Limit the criticism to one topic, Make sure the criticism is accurate,
Define the problem clearly, Show how your criticism can benefit the recipient,
Remember to acknowledge the positives
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