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MGT 286- Business communications Exam 1 Study Guide Questions and Answers $9.49   Add to cart
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MGT 286- Business communications Exam 1 Study Guide Questions and Answers
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  • Course
  • Business Communication
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  • Business Communication

The basics of good communication - Answer-Clarity Focus Respect Small talk basics - Answer-Smile Ask appropriate questions Ask appropriate follow up questions Tell about yourself(20 sec) Show interest Components of emotional intelligence - Answer-Self awareness Self-management Social ...

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  • September 3, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • mgt 286 business communications exam 1 study guid
  • the basics of good communication answer clarity

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  • Business Communication
  • Business Communication

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MGT 286- Business communications
Exam 1 Study Guide Questions and
Answers
The basics of good communication - Answer-Clarity
Focus
Respect

Small talk basics - Answer-Smile
Ask appropriate questions
Ask appropriate follow up questions
Tell about yourself(20 sec)
Show interest

Components of emotional intelligence - Answer-Self awareness
Self-management
Social awareness
Relationship management

Three directions of formal communication - Answer-Downward
Upward
Lateral

Verbal communication barriers - Answer-Inadequate knowledge of vocab
Difference in interpretation
Language difference
Inappropriate use of expressions
Over abstraction & ambiguity
Polarization (extreme terms)

Nonverbal communication barriers - Answer-Inappropriate or conflicting signals
Difference in perception
Inappropriate emotions
Distractions

Rich media - Answer-many different modes of communication
face-to-face

Lean media - Answer-less expressive modes of communication
basic texts

Situations for when lean media are best - Answer-best for routine, neutral, simple
messages, such as a regular meeting request, a weekly report, or a product update

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