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Mana 445 FINAL (13-16) – Questions with 100% Scores
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Mana 445 FINAL (13-16) – Questions with 100% Scores
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Mana 445 FINAL (13-16) –Questions with 100% Scores
In the business case for disability management, what is an intangible benefit
of effective disability management and return-to-work programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation - -D
-According to studies mentioned in the text, what is the range of an
organization's payroll costs relating to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25% - -C
-In 2011, in total, approximately how many claims were approved by
Workers' Compensation Boards across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000 - -A
-For supported and sheltered work, what is likely to be required to meet the
duty to accommodate?
a. temporary changes to work tasks and the work environment
b. temporary changes to work tasks and permanent changes to the work
environment
c. permanent changes to work tasks and temporary changes to the work
environment
d. permanent changes to work tasks and permanent changes to the work
environment - -D
-What workplace disability indicator can provide the earliest information
about the effectiveness of the disability management program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
,d. duration of the work disability - -B
-Pareto analysis is also known as the 80/20 rule; historically 20% of
people/equipment/customers account for 80% of outcomes. In what disability
management best practice would Pareto analysis be a useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate - -B
-What is an example of light-duty work, assigned due to a back injury, which
does not involve work hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth) - -C
-What was the key event in Vancouver Coastal Health's overhaul of their
disability management program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention - -A
-What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
d. phased return to work - -B
-Who has less power in the return-to-work decision than in the past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician - -D
-How does case management facilitate the recovery of an injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
, d. by working with stakeholders on job redesign - -C
-What is the key function of a return-to-work coordinator?
a. getting the WCB to agree to fund treatment
b. working with the supervisor to develop new jobs
c. working with the injured employee to keep their spirits up
d. ensuring ongoing communication between the various stakeholders - -D
-Who is often overlooked when planning modified work arrangements for an
injured worker?
a. the worker's family
b. the worker's coworkers
c. the workers' family physician
d. the worker's union representative - -B
-What should supervisors avoid saying when the injured worker comes back
to work?
a. "How are you feeling today?"
b. "So, tell me all about your occupational therapy program."
c. "There are some changes that I would like to go over with you."
d. "A number of your coworkers have said they will be happy to help you
settle back in." - -B
-Roohani is returning to work after a month and a half. What stage would
her absence fall into, according to the textbook?
a. acute
b. chronic
c. subacute
d. subchronic - -C
-How many professional certifications can an experienced disability
management professionals choose from if they wish to get a credential by
writing an examination?
a! 0
b! 1
c! 2
d! 3 - -C
-Tarek is returning to work after three months off for carpal tunnel
treatment, culminating in surgery. What organizational practice may
sabotage his return by making him feel stigmatized?
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