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FMP Leadership & Strategy Exam Questions with Verified Solutions.
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FMP Leadership & Strategy Exam Questions with Verified Solutions.FMP Leadership & Strategy Exam Questions with Verified Solutions.
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FMP Leadership & Strategy Exam Questions with VerifiedSolutions.
Balanced Scorecard - Correct Answer a long-term strategy implementation tool
developed by Kaplan and Norton that guides staff by providing measurable goals and
feedback
Benchmarking - Correct Answer A method of comparing performance of commodities or
services against comparable practices of other organizations or industries
Best Practices - Correct Answer Techniques, approaches, or methods of conducting
business in a manner that had been widely recognized by peers and the industry as
generally being the most effective and consistently provides the desired results
Bubble Diagram - Correct Answer An adjacency diagram that illustrates primary and
secondary adjacencies between major work groups or departments
Chain of command - Correct Answer The number of reporting authority levels between
a given job position and the top authority level in the sequence
Change Management - Correct Answer a process that involves defining, refining, and
implementing plans for changes. It emphasizes overcoming stakeholder and
bureaucratic resistance through coordinated communications and stakeholder
involvement
Client Profiles/ Business unit Goals - Correct Answer Client profiles or business unit
goals are summaries of the strategic objectives and requirements, mission, vision, and
goals for each business unit within the organization or of each client if the FM
organization is an external service provider
Continual Improvement - Correct Answer a philosophy that emphasizes empowering all
team members to seek root causes of problems and recommend small incremental
improvements in quality, efficiency, and effectiveness wherever and whenever they are
found
Controlling - Correct Answer The use of position power to provide a directing or
restraining influence over people and inputs, processes, or outputs by observing,
measuring, or verifying them through evidence or experiment.
Corporate Social Responsibility - Correct Answer a form of organizational self-regulation
that integrates the interests of the community and environment into the organization's
business model and extends its bottom line beyond a sole interest in profits
Customer relationship management - Correct Answer A business technique that puts
the customer first
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, Delegation - Correct Answer a management decision to give employees/contractors full
responsibility for planning and execution of a task.
Derived requirements - Correct Answer Requirements resulting from the analysis of
other requirements
Empowerment - Correct Answer a management decision to give employees/contractors
a limited amount of "Decision rights" or authority to make decisions and take actions
within their areas of expertise without needing prior approval.
Environmental scanning - Correct Answer A systematic process of collecting and
analyzing external data on market forces, competitor prices and offerings, labor pools,
demographic changes, new laws, taxes, and regulations, technology, changing client
needs, political or social upheavals, and economic conditions.
External Risk - Correct Answer the chance that uncertain future events outside the
direct control of the organization could cause monetary, productivity, profit margin, or
market share losses.
Extrinsic rewards - Correct Answer Benefits given out by managers or other sources
based on degree of success or general positive qualities
Facilities audit - Correct Answer Thorough, periodic reviews that encompass all of the
services and assets within a facility
Facilities register - Correct Answer a comprehensive list of the organization's facility
assets including buildings, grounds infrastructure, equipment, and furniture
Facility Management - Correct Answer the practice of coordinating the physical
workplace with the people and work of the organization
Facility master plan - Correct Answer A detailed long- or mid-term set of specifications
and schedule for implementing elements of a strategic facility plan.
Functional/structural model - Correct Answer a traditional hierarchical organizational
structure model that contains specialized functions and uses line management to
produce a vertical chain of command for each function
Functions - Correct answer the particular job positions, activities, and roles that an
organization performs
Influence - Correct Answer the ability to affect the actions, opinions, and decisions of
others indirectly, rather than through the direct use of position power.
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