RADT:1010 Introduction to Radiologic Technology
8th Edition 2024 Latest Edition
Which of the following is the primary source use my patients to obtain information about
physicians and hospitals?
Friends and relatives
As part of the customer service cycle the explanation of the exam to the patient is a
Requirement
Traits of effective listening does not include
Interruptions
Examples of inside customers include which of the following?
Coworkers and other departments
What approach should be taken by the radiographer when beginning care for an
individual from another culture
Be more formal
When interacting with a patient from another culture, we should assume the patient
wants to be treated in the same manner as we do
False
What assumption should you make with patients from another culture who fail to look
you in the eye when you are attempting to explain the procedure?
It is a cultural norm
How should you speak to a patient who is obviously from another culture?
Slowly, so they can understand you
How should patients over the legal age be greeted?
Using their last name with an appropriate title (e.g., Mr., Ms.)
,Who evaluates the quality of care you deliver?
The patient
Conflict resolution should always begin with
listening and empathizing
When dealing with inside and outside customers by telephone, what can you do to make
your voice more pleasant?
Smile
Your patients come from a diverse pool of cultures with more than the following number
of residents from planet Earth:
6 billion
What organization stipulate standards for patient care and interactions in accredited
healthcare institutions?
The Joint Commission
A response that can occur when your behavior or that of another fails to produce the
desired or expected results is
Stress
Which of the following is not one of the seven ways people behave when confronted with
conflict
Acceptance
Storing information in memory and retrieving information when needed is
Learning
The average student will retain material the most after
Teaching it
During a 10 minute talk the average human listening capacity is functioning at
approximately
, 25%
Humans can listen at the rate of approximately _________ words per minute
400 to 500
Effective reading does NOT include
Speed
The most important information you should have as you begin your radiography program
is
Knowledge of yourself
The hierarchy of human needs was described by
Maslow
Nutrition, sleep, relaxation, and exercise are what types of needs?
Physiologic
The most important factor to consider when resolving conflict is to
Attack the issue
Retrieving from memory is
Aided by the association and organization of data
Slow learning versus fast learning is more effective in memorization
False
The difference between the speed of the speakers presentation in your ability to listen
provides the opportunity for
Daydreaming
The type of memory required for success is a radiography student is
Long-term
Optimizing memory can be achieved through
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