Exam (elaborations)
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 QUESTIONS WITH COMPLETE SOLUTIONS
- Course
- Institution
IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 QUESTIONS WITH COMPLETE SOLUTIONS
[Show more]
Content preview
IAHSS HOSPITAL SECURITY OFFICERS6TH ED CHPTS 1-19 TEST#1 101
QUESTIONS WITH COMPLETE
SOLUTIONS
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - Answer-an Individual healthcare organization
Which of the following is Not a risk issue for healthcare? - Answer-High percentage of
technical and professional staff
Which of the following is usually at the top of the organizational chart? - Answer-Board
of Directors
Which of the following statements best describes employees? - Answer-All staff is
directly employed by the facility
Security uses senior management's endorsement to build what kind of program? -
Answer-a strong and effective program
How should friendships and interpersonal relationships between security officers and
staff members from other departments be treated? - Answer-Encouraged, but security
staff must be educated about ethics and avoid favoritism.
Which of the following allows a department to assess its cost effectiveness within an
organization? - Answer-Benchmarking - gives a good comparison of a department's
cost effectiveness by comparing other organizations.
What should the most primary overriding concern of any security department be? -
Answer-The safety and well being of anyone in the facility.
Which of the following are skills a security professional should have and use at all
times? - Answer-Good observation and communication skills, and tolerance
Why are vendors potentially a high security risk to a healthcare facility - Answer-
Vendors have access to sensitive areas with little to no background checks.
In patient and family centered care philosophy, who determines which individuals are
part of the patient's family? - Answer-The patient, if mature and competent to do so
Which of the following is Not an example of an external customer? - Answer-Employees
, Which of the following does Not help the security uniform communicate an appropriate
message to the public? - Answer-Wearing the uniform shirt untucked.
Which of the following is Not an example of undesirable behavior and demeanor in a
security officer? - Answer-Confidence
What is the relationship between employees and management sometimes called? -
Answer-Employee relations
Which of the following may union members Not do during picketing? - Answer-Block
entrances to the facility.
Perception is reality-Which of the following is important for the security professional to
remember regarding this statement? - Answer-All interactions are subject to personal
interpretation, positive nonverbals, paraverbals will influence perception, a customer's
prior history of interaction may impact their impression of security
Which of the following are powerful reasons to advocate and promote strong customer
service? - Answer-Strong customer service prevents violence and helps preserve a safe
therapeutic environment, supports people in crisis, and allows security officers
opportunities to problem solve
The L.A.S.T technique in managing complaints requires security professionals to: -
Answer-Listen, Apologize, Solve, Thank
Which of the following environmental factors can contribute to customer dissatisfaction
and anxiety? - Answer-Lack of privacy,crowding, excessive noise, and lack of
refreshments
Which of the following is Not a reason organizations should use teams? - Answer-
Forming a team ensures the team will be successful
The security department would be an example of what type of team? - Answer-An
ongoing or functional team
To be successful, teams need which of the following? - Answer-Clearly defined
purposes and goals, defined boundaries, access to people in the know, access to
resources, effective and applicable training
Which of the following is a challenge to teamwork? - Answer-Relevance
Which of the following is Not a stage of team development? - Answer-Rounding
Which of the following is Not an opportunity derived from patrol? - Answer-Using a the
security vehicle to go off site.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller biggdreamer. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now